QuickBooks Workforce

clocked out, noticed literally nothing turned off. tried to contact customer support (who was very nice to be fair), had to give them my email, problem, and name like three different times before i could do anything. then the rep asked for a ‘company identifier’ which i could not find at all. tried to go back to my chat with the customer support staff and it just wasn’t there anymore. the app is still running in the background (despite me closing the app entirely through my phone) and when i go to my lock screen it’s still counting up minutes on the display that appeared there. I just want to know what’s happening, did i screw up my time card? do i need to tell my boss i broke it? am i going to get paid? is my battery going to be passively drained by this app until i delete it? why can’t i use the app to find information WHILE im trying to use it to talk to customer support? why did i need to provide the same information repeatedly? it seems like yall have a great customer support staff, but between the redundancy and inability to solve my problem i’m honestly just disappointed my first experience with this app had to play out like it did (Again though, no fault on the representative I spoke to, i’m quite happy with how they tried to handle it up until i couldn’t access the chat between us in the app)

TSheets has honestly been a huge reason I made it through graduate school. I know this is geared towards businesses, but the fact that there were so many robust settings and options just let met customize it to fit my needs! I’m able to list classes as “clients” and add fields to track my time down to whatever level of detail I want (for example, which exam the topic I’m studying will be tested on & whether I’m doing class readings, homework, or projects - all with dropdown lists so I don’t have to type it repeatedly, plus a field where I can put notes about what specific chapter I’m working on!). It truly is so customizable that I can’t imagine anyone would be unable to make TSheets work for their needs (although I can’t speak for integration with other programs). It’s allowed me manage my ADHD by showing me how much time I’m spending on tasks so I can identify things that are just taking way too long and put more effort into working with professors and building better study habits in those particular areas. Plus, now I know how much time I’m spending on work as a teaching/research assistant so I make sure I get paid for what I’m doing! I cannot say enough how amazing this program is, and the fact that I can use it for FREE since I’m the only “employee” is just astounding to me on so many levels. Huge kudos to the developers for their business model, and I would readily and happily pay for this program if I had my own business (in fact, I’ve recommended it to my fellow accounting grads who have entrepreneurial plans). Give it a try - you won’t regret it!

Once again I am proud to say I use T-sheets bc this time Dustin saved the day! Each time I call in I learn something new and more details about the digital functionality of my business tracking gets smoother and smoother! And that’s not bc I’m techy at all!!! But thanks to their diligent help to make sure they understand how my business functions we are little by little setting even my QB to function better. I know how things work on paper but the transition into programs has been a steep learning curve. Honestly TSheets doesn’t pass the buck when it comes to making things function and breaking it down so you understand. As much as I hate overhead the combination of QBO, T-sheets, and Expensify has simplified my life so much! Once again one of the great employees at T-sheets, this time Dustin, held my hand as I was trying to understand how to customize my invoice. Then when he had exhausted his capabilities he helped me prepare how I should ask for further assistance with QBO. Bless his heart! 2+ hours and now I understand how these programs should function together and what result I am looking for. So excited! We are getting somewhere! Thanks Dustin!