USALLIANCE FCU

Please change the web bill pay back to the original form. It was so easy to use. streamlined and clean. I know that the developers think they’ve improved it. But instead of everything laid out right in front of you now you have to go to multiple different screens. Please improve it further and bring it back to the way it originally was.

When I first joined USAlliance I enjoyed the option to set up the auto/recurring transfers. Since you revamped the site the option to set transfers on a recurring bases became complicated and not friendly to users. Your representative promised it would be reinstated but it never was. Instead I was told by your management this can only be done by going through a DocuSign option. This made no sense. Instead of upgrading or simply put back something that worked, your system took a step backwards. I hope this doesn’t get ignored. Thank you

While I love using this app, nearly every time I first try to use it, I get a “We’re sorry. Try again later.” then in smaller type it says “The network connection was lost. Please try again.” Sometime when I try again right then it will work, but most times I have to quit and restart the app several times before I can finally connect. I am doing this via my iPhone 8 — but just need to point out several things: I NEVER have this problem with any other app, banking or otherwise using this same phone. I have killer Wi-Fi and am usually even sitting quite close to a router when I try to get in. And yes, I have made sure my USAlliance app is up to date — esp. since I’m always hoping an update will solve this stupid and unnecessary problem! So far, I continue to wait in vain.