DB Navigator

Booking for now Option disappeared. No maps. No wallet support despite the statement on the app, lies. Bring back time adjustment between the connections within a single itinerary, why did you get rid of it? Lazy programming: it used to be possible to change the language within the app regardless of the system language. Now you need to add a language to your system first. Why did you get rid of this useful feature. And in general you seems to be fixing things that ain’t broken and breaking breaking the ones that were working before. A useful feature would be to allow booking of a seat for part of the trip. Right now partial itinerary payment is possible but partial itinerary. Seat reservation is not. Not all itineraries are shown, first class options are not shown when second-class is selected. It used to be possible before. And why the pickle do you need to know my exact exact age when I’m traveling, while age bracket should be just fine? I could go on, because every time I make a new booking, after 30 years using German railways and the app, you guys come up with something totally ridiculous. So I’ll be back with more reviews. You should add negative stars to the review options of this app. Removing useful features and adding bad ones. Total trash. Also passive aggressive victim-blaming responses to user reviews, and selective ones at that. Oh, sorry, I know, you are still at the start of your journey of making this app “even better”. My God, it is scary to imagine what that could be. You are at the start of the bloody journey. It has been merely about 30 years in this business. 🤢 seems that you are cutting corners by hiring incompetent people, to do this as their first project? All that on top of constant train delays and cancellations. This is completely irresponsible, and is affecting a lot of lives all over Germany. DB, you have no trust from your customers anymore. It is not a serious company.

I really like the app, I am always up to date on platform changes and can check which connection is the best alternative in case of delays. With the bookmark I can keep track of relevant options, and also plan future trips easily. I can book tickets and use it to store any ticket I have, no matter where I bought it. I’m a bit sad, that there’s no Bahn business App or some option to use private AND business account. None the less, after using Amtrak App for 3 years, I’m delighted by DB Navigator.

App doesn’t handle train delays or departure delays well. First it doesn’t update the time change in real-time. E.g. at Paris Est the train said 1 hour delay 35 minutes before the train was originally scheduled to leave. DB Navigator didn’t update until it was after the scheduled departure time. Then it had maintained the wrong arrival time. Then it offers no options or alternative trains to take since it would be late for the connection in Stuttgart. Further you still cannot change trains or reserve your seat on another train (because your train is late in arriving) and it still cannot provide any information on open seats on your next train. This app is only good for storing your e-ticket and maybe for searching train schedules. It is useless for anything else. Any other travel company app (e.g. airline) especially US airlines are so much better at helping you with your trip. And from reading other comments, many of these concerns were made 3-5 years ago and the app has not been updated with any of these suggestions. It appears DB software engineers really don’t care about their customer’s experience. “Just pay us lots of money and you get whatever you get” is how the seem to be. And with no alternatives it will probably never change.