NFL SUNDAY TICKET

This is my first year using this service. I’m a college student so I pay the college pricing and important note I have Xfinity internet and cable not direcTV. The first 2 weeks of using this service I was streaming it off my Xbox series x on a wired connection with gigabit internet and both weeks the service stopped working mid way through the games. At first I thought it was my internet but quickly realized it was something on direcTVs end as other customers were complaining about a similar issue. I did end up getting refunded for both weeks so that’s a plus. Week 3 was much better and really showed me the potential of this service if your a big football fan like me. It’s important to note that you will not be able to watch any local games so keep that in mind. I still have to use my cable service to watch local and prime time games. And beware once u sign up your locked in for the rest of the year…. There’s no cancellation. I give it a 3/5 stars because it does show its issues at times but for the price as a student there’s a lot of value here when it works properly. Now if your paying the full 300 or 400 a year you may find yourself unsatisfied Some weeks when this service doesn’t work.

I purchased it 10 weeks ago and have yet to be able to logon because someone in St. Louis (DIRECTV said, as I have called for hours every week) has been logged onto my account. This is fraud. I have changed the password no less than 10 times, I have changed the email address on the account with a new one I just created for this service and a password NO ONE knows. All of this and and I still can’t log on because DirectTV is allowing this St. Louis person to use old credentials to access my account. That is beyond piss-poor security. They can’t even kick someone off my account. I have spent hours on the phone with DIRECTV for weeks, trying to get them to help me and they won’t. The last person I spoke to, Theresa, accused me of giving my password to this St. Louis person and I should ask them to log off. Why would I have been trying for 9 weeks to kick them off if it’s as simple as that. I don’t know who this person is. But they do. They can see the IP address. So why can’t they kick it off? Or why isn’t changing the password 10 times and creating a brand new email address kicking them off? I am tired of DIRECTV stealing my money and letting someone else use my account for NFL Sunday Ticket. They won’t refund my money or close the account. I’m going report the purchase as fraud to my credit card company.

Definitely my last football seasons with NFL SundayTicket. Would rather not pay and just watch the highlights on ESPN. Endless glitches. Keeps telling me I'm signed into multiple devices, which I'm not. Changed my password just to make sure. Even changing my password there was a glitch on the site. Totally embarrassing having company over to watch the games, and it keeps cutting out for 10-15 minutes at a time. I even tried to pay more money to upgrade my package, and customer service was so apathetic they didn't even attempt complete my request. I got "you should be able to do that online, and if you can't it's because there is a glitch online. So just wait awhile and try again." I asked to be transferred to customer service, and they're like, "you're speaking to customer service". Cool. Lost just one more customer today. I'm sure they don't care, but this venting feels nice. Hopefully one person will read this review and decide again this service.