App Profile: Travelocity Hotels & Flights

Android / Games / Puzzles

Travelocity Hotels & Flights

Installs:

Rating:

4.78

Total Reviews:

564.37k

Top Countries:

US, CA, GB

< $5k

/mo

40k

/mo

Reviews: What People Think About Travelocity Hotels & Flights

Tpatejr

Rating: 3/5

I reserved a hotel room and needed to change it to the week prior. I called the hotel who said that needed to cancel through the Travelocity app. I did so with a virtual agent. At the end of the cancellation and a discussion with agent a ballon popped up to select the one o wanted to cancel along with a question ‘cancel then?’ I chose the one I wanted to cancel and thought it was complete. A full month later I received an email reminding me of my stay. (???) so I cancelled again… this was the day before the stay. I contacted the virtual agent again and told them I had cancelled. One hour later on the chat they told me I hadn’t confirmed. I told them What had transpired on the chat and asked why it had not been canceled. They told me that I had not confirmed and that I would not receive a refund. There was no recourse other than to contact the hotel. They were sympathetic but said they had not received a cancellation. They do not process the transaction until I check out- which I won’t be - the transaction would not go through so they would not receive the funds from Travelocity. They offered me a discount on a future stay. Basically Travelocity would keep the $ from the transaction. I think the virtual cancellation is confusing and too casual. In the future I will book with the hotel directly.

Isabella1974

Rating: 1/5

I had a cancellation last year from catching Covid. So I got a credit for my. Flights. A year later I was ready to use my credit and began to book my flight with a Travelocity agent. Not sure if customer service was in the US. Everyone was friendly but had a difficult time communicating. That was ok. The worst part was having the agent book my flights using my credit, which didn’t give me any savings at all, since they charged $90 service fee per flight. I ended up paying $350 dollars when the original credit was for $285. If that doesn’t sound sketchy. It gets worse. They charged my card (after spending 1 hour with this guy) and they NEVER sent me my itinerary!!! What?!? Yes! I checked my spam, checked everything and NO confirmation on my delta flight. I even called the airline, and they said they couldn’t do anything because the third party handles everything when you book through them. I immediately called Travelocity again and since I had no itinerary or confirmation info, they said they could not help me. Not only did l lose my credit, I was about to lose what I paid for the new flight. At this point I just called my credit card company and filed a fraud case. I was refunded immediately and they opened a case that went on for a month, but ruled in my favor. Truly the worst experience I ever had. No more booking companies for me. I go straight to the airlines where I just pay my way, and can pick my seat at no extra charge.

J@kes5

Rating: 1/5

This company dishonest when it comes to airline credits. We had canceled credit with American through Travelocity. I initially used part of the credit for a trip to Orlando. After this there was $665 each for both my husband and I remaining. Also, the link for me to access the credit disappeared, and I now had to go through a chat agent to use the remaining credit. I’m guessing they take away the access in hopes you forget to use it. Anyway, I found a flight to St Thomas for $1980 (total for both of us) on the Travelocity app. Immediately I tried to book this with a chat agent. According to them the price was $2600 - basically negating the value of one credit. If I had booked the flight myself it included seat selection, but their more expensive flight was random assignment. Upon inquiring why the price difference compared to what was advertised on the app I was informed prices change quickly. Strange because when I went back in it was still advertised as $1980. I tried again the next morning when I found the price for $1880. Same go around different agent. I then asked if I could book the flight myself and have the credit applied and refunded after purchase. You guessed it, that’s not allowed either. I have already reported this as a scam to the BBB, and I am also considering reporting this to my states attorney general. I have seen that Travelocity has been involved in class action lawsuits. Lesson learned.

About Travelocity Hotels & Flights

Free cancellation on most hotels. Because flexibility matters.

TRAVELOCITY APP FEATURES:

HOTELS
- Last minute hotel bookings welcome & free cancellation available!
- Pay when you book or when you arrive at the hotel.
- Find hotels, motels, and inns around you on an easy-to-use map view.
- Review descriptions, photos, user ratings, and amenities from verified hotel guests.
- Securely store your payment details for faster, easier, and safe bookings.

FLIGHTS
- Search and book round trip or one-way flights.
- Sort flights by price, time, or duration from any airline.
- Enter a departure date and destination, and your trip-ready.

ACTIVITIES
- Attraction tickets without the lines.
- Book local tours.
- Airport shuttles & more

MY TRIPS
- Share your travel plans with friends and family via Travelocity's itinerary sharing feature!
- View your record locator, gate information, and upcoming trip details on the go.
- Plan your own vacation packages with activities, hotels, cars, and more.

MANAGE
- Sign in through Facebook, and use the same account across all devices.
- Use the booking tracker to see your past, current and future bookings, even when you’re offline.
- Explore Groupon valuable travel information.

Travelocity gets you to your next destination cheaper than other apps thanks to the Travelocity Price Guarantee.

The Travelocity app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.

File size: 430748672

Launched countries: USCAGBDZAOAZBBBYBMBGGHKEMGNGOMTNUAUZ

Minimum OS version: 17.0

Release Date: 1215759600000

Published by Travelocity

Website url: https://www.youtube.com/channel/UChFvI3koD_XAoi7s9f-DblA

Publisher country: US

App Profile: Travelocity Hotels & Flights

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