Supertails: Online Pet Shop

I had a really great experience with supertails i requested same-day delivery just around 30 minutes before and it still got delivered on time which honestly surprised me also their customer support is super quick and smooth every time I’ve reached out the issue was resolved very fast the overall support experience feels very comfortable and professional which makes a big difference definitely one of the most reliable apps I’ve used Highly recommended!

Supertails team This has been the worst, frustrating experience for me, its been almost a month and still my order has not been delivered yet, this is not acceptable. I know theirs problem with the delivering company or whatever then please try to ask them what is the problem with them, why only my order is not being delivered, also this is not the first time i am ordering it from your company. Second of all i complained earlier also, supertails team called me, in the afternoon when I didn’t knew, at least just inform me first when are you going to call , so i should also take some time out of my schedule and when i tried calling them back no one was picking up the call, They were promising me since when to get delivery on this date or that date, its not about me but its about my pets, i know it takes time to reach things at my place specially i have ordered online , but this much time? I do not stay in a village, its not that its very difficult to find my address You are selecting the dates according to your convenience, still not delivering it on time, have some SHAME. And what is this time that is shown on the app, arriving by 10pm today, “10 pm”, its so late that no ones gonna come this late to deliver something, from the supertails team i got to know that delivery happens till 9 pm, than why its written 10? I am exaggerating, i know, but at the same time I can’t see my pet’s food to be get delayed this much, for the good offer and good product i liked this app, i want to have trust in this app again but I don’t know if i will have it back or not, its not like i have not ordered from this company but still they are just very slow in delivery.

I had high hopes when I decided to try Super Tails, especially after being disappointed with Amazon’s service. I wanted to support a pet-focused platform, so I placed an order for an entire month’s stock of food for my cats. Unfortunately, this turned out to be one of the most inconvenient and frustrating experiences I’ve ever had with an online service. After waiting four days, I received the package in a completely damaged condition. It was obvious the box had been tampered with or bitten by a rodent, and food was spilling everywhere. I immediately reported the issue and uploaded pictures as requested. After that, there was complete silence for 24 hours. I had to follow up myself. When I finally got someone on the line, they asked me again if I had uploaded the pictures , despite already doing it and having no further updates from their side. After keeping me on hold, they told me they’d replace the items but that would take another 72 hours for processing, and then another 4 days for delivery. That’s nearly a full week with no food for my cats. This kind of delay is unacceptable when it comes to pet care. I had no choice but to cancel the order and walk to a local pet store myself to ensure my pets were fed. I trusted this app, but instead I was left inconvenienced, stressed, and disappointed. Super Tails really needs to step up their customer service and logistics. Based on this experience, I won’t be using the app again and I wouldn’t recommend it to any pet parent who truly values timely, safe deliveries for their pets.