App Profile: Servbank Mortgage

MellyMel210

Rating: 3/5

The app is user friendly for the most part. I don’t like the fact that I can’t make an additional payment towards my principle until days after my mortgage payment is complete. I would like to have an option to pay additional principle or escrow at the same time as my mortgage payment. It’s an inconvenience having to go back every day to see if it will allow me to make an extra payment. Plus, there have been several instances when the app is unavailable or it gives an error saying there are issues and check back later.

Joshpelzel

Rating: 1/5

The app itself is slow and has bugs that need to be fixed. You can not scroll all the way to the bottom on most pages and it’s just glitchy in general. This company assumed our mortgage a few months ago and it has been a nightmare ever since, specially with the transfer of insurance documents. It’s like no one at their company bothers to take notes or pass on information to others so nothing is streamlined or in sync. My insurance company thought that the calls that they were receiving from this company were spam because the people that were calling could barely speak English. Finally after a few agonizing months everything got squared away…at least we think so. The end result is I will owe them $26 dollars for not providing insurance documents to them in time. At first I thought I was going to try and fight this to keep my $26 dollars, but I think I will save my sanity. Anyways, terrible company and app…did I say that already?

Hoydenjen

Rating: 2/5

Pros: 1. The app allows for online mortgage payments. 2. So far, it has accurately reported my payments. Cons: 1. No Auto-Pay Setup on the App: It’s 2024, yet you still can’t set up auto-pay online. Instead, you have to call them, which is inconvenient and outdated. 2. Delayed Account Updates: After my mortgage was transferred to this company, I was alarmed by a delay in updating my account, which made me worry unnecessarily about missing a payment. It took them a full month to reflect the payment on the app. 3. Clunky Interface: The app feels outdated and lacks the smooth functionality you’d expect from a financial service in this day and age. 4. Auto-Pay Setup Revisited: Seriously, you still have to call to set up auto-pay. This cannot be emphasized enough—it’s a basic feature that should be available online.