Financiera para el Bienestar

I have been having issues with the app and getting verification codes for my pesos account. The same exact issue another reviewer mentioned. These past four days I was locked out of my account and the Broxel team has not been able to resolve my issue. I can’t see my funds. I don’t have access to the account on the Finabien App, Broxel app, nor the website. The app was working fine when I first used it (last year) and I got around $100 stolen. The fraud team acted quickly and I got my money back. I thought it was a trustworthy company. The IT team however, seems to have issues resolving the bugs in their app. I need access to my account now! I am traveling abroad and need to keep track of my funds!

Update: after months of not being able to see the bank statements of the Finabien pesos card and virtual vault (as reported here by other users) and after multiple emails, phone calls, chat messages to Broxel and Finabien support teams, neither of them could figure out why nor be able to fix it. Then I decided to cancel these cards and the process is becoming a real nightmare. Weeks pass by and neither Broxel nor Finabien have not been able to close these cards successfully, nor provided credible confirmation the cards attached to my name have been successfully cancelled. It really makes you wonder if there is anyone in this bank that is able to resolve issues. Are there any USA or Mexico banking authorities checking how bad this Broxel bank operates? Previous review: neither Wells Fargo nor Fidelity banks work for incoming ACH transfers, so loading the card with cash at stores comes with high fees. If you make the pesos card the primary card in the app there is no way to change it back to the US dollars card, but they don’t clarify that anywhere in the app. The issue with this is that when doing so, the incoming ACH transfer details (name) changes. I reported this to Broxel multiple times and they had no response on why this happens nor how to fix it. At least they confirmed my US dollars card name did not change but in the app it did. Customer service offered by Broxel is quite deficient and the worst of any previous banking institution ever experienced, their app is buggy and trying to paying for services in Mexico with the card does not work well. I wish Finabien management and decision makers would be aware of all these issues and select a better bank.

A great tool to send money to my family in Mexico, and it always makes me happy, because Financiera para el Bienestar pays more then any other company. I highly recommend it.