Meru | Cuenta en dólares

So far so good with the App and its services , will recommend to others looking for payment solutions with a lot of options and features 🫱🏻‍🫲🏽

I had no idea how incompetent customer support could be until I started using Meru. The app itself is actually quite good. It works, and while it occasionally goes down or runs into issues—as any app does—the real problem is the customer support team. Whenever you have even the smallest issue, you have to wait at least a full day for a response. And when they finally reply, they’re often unhelpful, dismissive, and fail to resolve the problem. I’ve had to open multiple tickets just to address a single issue, assuming it gets resolved at all. At one point, I even had to repeatedly stalk them through their social media accounts just to get help with a pending refund. In the end, it took almost two months to receive my money back. What I genuinely don’t understand is how a fintech company that handles people’s money can have customer support this poor. When you’re dealing with financial services, trust and customer support are not optional, they’re essential!

The app in itself is not bad, a little slow to load in many ways, but simple enough to learn how to use quickly. Now, Customer Support? The worst. They’re the slowest team I’ve ever seen. A problem that could be solved in minutes can take up to hours (at least 4!) just to get an answer, not even a solution, an answer!! If you can, try not to have an emergency that requires you to wait for support, you’re gonna be left hanging for who knows how long.