Send App (Prev. Send)

This app doesn’t belong on the App Store! I have so many issues with how this platform operates! The app is very buggy and customer support is a nightmare! To begin with, the entire process of using this app has been quite cumbersome. Every transaction requires me to enter my card information and every time I have tried to save this information for future use, the app doesn’t present me with the option to do so. Secondly, I find it very shady that the app does actually save my card info on file on the back end of things but I don’t see that info in my profile from the app. And when I called customer support asking about this, they indeed confirmed that my card was saved on file. Now onto the biggest gripe of all, when I requested for the saved card to be deleted I was told I would have to “verify” my identity by taking a selfie with my means of identification!!! What kind of verification process is this? I mean, it is 2024, why is this process so backwards?! I shouldn’t have to jump through these hoops to get just a simple request as deleting my card information done. User beware before downloading this app and using their services!!!

I live in the US and it was incredibly tedious to send money back home to Nigeria till I downloaded this app. It took few minutes to download and it takes a shorter timeframe to do transactions, it’s instant and I receive the money in my Naira account almost immediately! The exchange rate is also always fair and transactions cost a $1. I can’t gush enough about this app. Everyone I have introduced to it loves it!

Hello m, I have sent you guys series of mails without any reply. I have been using your platform to send money without stress, but lately I started noticing in my bank account that funds were being reverted ( though it’s won’t tell me where the money was reverted from all my bank say is your payment of ***£ has been reverted because the merchant has failed to accept the funds within 5business days) Fast forward to yesterday 29th November 2022) I realized that my money was deducted without doing any transaction, I wrote my bank and they replied immediately, they dug dip and realized it was from you(send.) the bank make me to understand that the reverted funds were from you and also the amount you took offline was in triple fold. They have furnished me with every details. I have written you countless times yet no reply. I believe here will be the best place to get your attention. Kindly reach out to me so we can get this clarified once and for all thanks N.B please neglect any kind of typo error I wrote this with a a heavy heart. Thanks