App Profile: Natural Life

AW3S0M3 :D

Rating: 5/5

Been a not-so-frequent shopper, but spend BIG when I do look at what’s offered. Love everything I’ve purchased—tee shirts, socks, jewelry, blankets, pillows, trinkets, beaded window covers, mugs. All good quality and affordable. I’ve not always used the app, but as a “more seasoned” shopper (age 60+), I have found it very easy to use, plus there’s a few added little perks. I do always start my shopping adventure browsing thru the sales and/or clearance area—find the best ever deals there. Have had only one issue with shipping—received a ceramic mug broken into many pieces, even tho it was wrapped well. Texted a photo—easy—no questions, no problems. Was not charged for the item—they still sent me a free replacement mug—no charge for the mug, no charge for shipping. Never had that happen before…wonderful gold standard of customer service. What I like best about natural life is everything is unique and cute giving off a special vibe! Big fan of this special company all the way around!

Hippeachic

Rating: 4/5

I have now ordered 5 times from this app. In just the few months that I have been a customer, they have continued to make little changes to the site which help the customer. Such as, I’ve not had to call them for assistance in returns, etc. Technical issues seem to be resolving. That’s great! I’m still having a problem one problem thou. Occasionally the app stops, and so I have to restart my phone. It was worse but appears to be responding better. If not for that I would have given a five star. FYI, today while browsing I noticed on one page that the text wasn’t placed with the proper product. Just mixed up on one page. It was the Summer/Beach stuff page if that helps and it was on Monday, April 10th @ approximately 11:00am.

cait2025

Rating: 1/5

Obsessed with natural life products for years. Fed up with this app. When they upload more than 100 items in one section, the scroll always kicks you back to the start. Even on a newer, fully updated iPhone model. It’s a glitch in their app and customer service doesn’t actually solve the issue when reaching out about it. So, if you’re wanting to scroll the new items section to see what they’ve added today, you won’t be able to see them unless you want to drive yourself crazy trying to scroll to the bottom of the new items list. Also bad business if this company wants people to buy their new products. How can we buy them if we don’t know they are there and cannot scroll to see/access them?! Customer service in general for this company is a headache, and I mean nine times out of 10. As in, over the past three years, it takes asking for help at least THREE repeated times before adequate service is (only sometimes) provided. In other words, expect quality from natural life products…nothing else. p.s. PLEASE FIX YOUR APP SCROLL USER EXPERIENCE BY FIXING THE GLITCH; OTHERWISE STOP ADDING MORE THAN 100 ITEMS IN ONE SECTION; OTHERWISE FIND NEW APP DEVELOPERS, PLEASE!!!