Vesta Elder Care

Didn’t provide anyone for days and took my money.

I got to know about the company through Internet search. I was looking for an attendant service for my son who had fractured his ankle and fingers. I am thankful to Ms Prerna for her prompt response in providing the services. The payment for service was also hassle free. I am also thankful to Mr Shankar who helped me with medical equipments in time at reasonable cost.

Initially while enquiring about an attendant I spoke with their inbound customer care specialist- Shivanshi, She spoke very nicely and framed the course of action. I fell for their sales trap and agreed to get an attendant, I paid a decent amount as per the market rate and made a 7 days booking by paying fees for 5 days in advance. Attendant was humble initially but within couple of hours of joining the duty she started a call which lasted the entire night, even the next day attendant woke up late, Took 2 and a half hour to get ready and by that time I had already took care of the patient’s morning routine and attendant did the first task at 11:30 after which she went on a call with someone. In case of patient care related activity I had to do it myself or call out the attendant, Even then she was moody and did not mind my request at multiple instances. I complained about the staff behaviour to Shivanshi and their staff coordinator Akeel but they did not answer my call or replied to me on Whatsapp as they did while doing the booking. A simple revert was given after 18 hours that a feedback is given but attendant did not changed her behaviour. Instead their supervisor called me on the 5th day when I was yet to make payment for remaining two days in advance. I had to wait 3 days for my advance money to be utilised before asking the attendant to leave, Did not even avail the 7 days period. I am not accounting attendant responsible but I am not hesitating in calling out that their selection process of attendant, Their trainer, Sales team and coordinator are incompetent.