Munchies - Late night delivery

Their customer service is pathetic. Whenever you go for a chat it always shows we are away. And as a customer when I called 2-4 times to make sure by myself if the order was confirmed or not but no one picked up the call. After some time they called back and pretended like nothing happened. Please improve your customer service

I ordered food at 4 AM thinking I’d enjoy a warm, comforting meal before starting my day. But Munchies had other plans. The food arrived at 7 AM. YES, 3 HOURS LATER. By then, I wasn’t hungry anymore—I was furious, exhausted, and deeply disappointed. The food? Cold. Lifeless. Like my faith in this app. And the delivery guy casually said, “Ami ektai delivery man, puro Dhaka ami delivery dichhi.” Is this a food delivery app or a solo mission? AND THEN CAME THE REAL NIGHTMARE. I paid through bKash, the money got deducted instantly, but the app showed “payment failed.” My heart dropped. I thought I just got scammed at 4 in the morning. After restarting the app, the order finally appeared—but that moment of panic? Unforgettable. And don’t even get me started on customer service. Messaged them in the app—“We’re away” Called their number—music plays, no one picks up. They called back 15 minutes later as if nothing happened. Where’s the professionalism? Where’s the accountability? Honestly, never again. I wouldn’t recommend Munchies even to my worst enemy. Use this app if you like cold food, emotional damage, and zero support. I’ve deleted it. Peace.

I like how they’ve constantly improved the app, by slowly adding more and more features. I am writing this review for no other reason but because I use their service quite often. I understand that the prices may sometimes seem higher, but I guess that’s the price you pay for the service of getting things in the middle of the night. I also appreciate the fact that every single issue I have come across has been dealt with appropriately by the customer support team. Sometimes it is not easy to reach out and get an immediate response, but they have so far always reached out eventually. This is something that I’m sure will become smoother as the company grows, which I look forward to.