FreightSmith

The first you will chat with virtual assistant which cannot locate your PO number and after two attempts it will prompt you to someone alive. Finally I checked in at the office and received tons of text msgs. Back up to the dock and soon after they finish unloading I have got msg with invitation to upload App for payment. They absolutely do not care about your privacy and collect all of your data on this app only to make a one time payment. I do not happy to spend time loading strangers app to my device. We have ELD, some tracking app, brokers app and now some lumpers app. This is too much. And this automated system with app cannot make your unloading faster. You still sitting and waiting for the receiver to count product you brought. The app does not substitute the management.

The app works well overall. But, when I received the notification that my payment was due it was not obvious where/how to make payment. I had to figure out that I had to go to the top level menu and choose payment. A link to the payment screen(s) and/or other indicators would be very helpful.

Very rude, not polite and lack of appreciation towards drivers. All the time are looking at the phone not paying attention how long the driver is standing there and waiting for the paperwork. Also. If you ask for a printed receipt they don’t care at all and have a rude answer. On the other hand, when you call for a door, Samuel is very respectful, willing to work with us. At the same time, when you call to pay for lumpers the gira are very professional and guiding us to pay for our responsibility. I believe they need to go school again and learn how to deal with drivers who made their commitments to deliver the products and WAL with adversity over the road.