Masterbuilt

I love my gravity smoker. But this app is absolutely terrible. Sometimes when you switch away from the app for a while and come back to the app, it’s not actually connected to the smoker. This result in it showing an inaccurate temperature. Also if you try to set the temperature, it makes it look like the temperature gets set, but never actually set the temperature. After some time, the connectivity comes back, but without any indication. Occasionally, I have to go back to the main screen of the app and tap on the smoker again to get it to refresh. This has always been a problem. Masterbuilt improved this slightly, but it still just sometimes doesn’t work right. The other problem with this app is Notifications. For some reason that it should create a critical notification when the smoker reaches that temperature. There is nothing critical about this. It should just be a normal notification. But then if the smoker can’t maintain temperature, like charcoal runs out, it doesn’t alert you at all. The smoker could drop to ambient temperature outside and it would never alert you that there is a problem. That is literally a huge problem if the smoker can’t maintain temperature. To me, it feels like the people writing and testing this app don’t actually use their smoker to smoke meat. I am planning to swap out the controller on my gravity smoker because this app is so bad.

I have used my smoker 5 times and each time I’ve smoked something that tasted 8+ hours. It gives me updates of the smoker temperature, and set the temperature and cook time when I tried it for the first time today. Each time though, after a few hours, it won’t remain paired. Today everything was fine (3.5-4 hours) until I tried to change the set temperature from the app. It gave me an error telling me to re-pair them and I followed the instructions it gives for re-pairing, which are minimal, and it didn’t work. The previous times I tried to re-pair it using the full process for setting the smoker up from the beginning and it didn’t work either. Each time I used the smoker the next time, days or a week later, when I power on the smoker and launch the app together, it consistently pairs correctly. So when I powered it off the previous time with them not working, didn’t do anything afterwards and it powers on fine. Today, I set the temperature and duration with no problem after the power on and again after a while the cycle repeated. The panel, cabling, antenna and insulation are installed as per the instructions and haven’t been damaged. Also, I get way too many notifications that the set temp is reached. The temp fluctuates a lot triggering the extra ones, yet I didn’t open the door or remove and replace the device used to add wood chips.

Love the grill and how easy it is to cook with minimal effort while using the meat temperature probes (up to 4). I recently had an idea for the app alerts after my son basted my turkey while I went inside for a moment, he accidentally put so much butter on it it fell onto the box (325F), it flashed while I was still away and fire charred the bird. Wondering if there was a way the app could recognize when the set temp is lower vs actual temperature rising higher than the set temperature then triggering an alert. Hope your able to make that improvement on the app. Other than that I can’t stress how much I love cooking on my grill and all the complements I get on how good the food flavors are when they come off the grill BTW I also use a combo of charcoal, lump and real wood for excellent flavoring.