AT&T Cell Booster

Set up was straightforward, but it wouldn’t connect to my phone. Before I called tech center, I did all the usual reboot this and that stuff, to no avail. Talked to tech support. About the only thing I could understand was the 2000 times the “service professional” said “We’re sorry”. They finally told me I had to contact my ISP, because there may be restrictions on my Wi-Fi router. Seems legit, except I have my own router, and there ain’t no restrictions. So I rebooted everything again, and voilà! 4 bars of 4G LTE instead of 1 bar of 5G! Great! Then I left the house for a few hours, and, whah-whah-whah, won’t connect again. My old 3G AT&T Microcell worked flawlessly for a decade, and the app was easy. Walk in the house, it automatically connected. This one, not so much. Every time I open the app, it makes mean completely log in, and the CellBoost Status page just says I have all white lights. I’m going 2-stars instead of 1, because I have this little guy in the back of my brain telling me I did something wrong. Will update if that proves to be the case.

I’m not sure what has triggered so many negative reviews. There are a few things I do agree with but nothing that would make me give a one star rating. Let me explain. First off I do agree that the app has way too many AT&T ads for extra services that you probably don’t want. You open up this app and you go to a couple of pages and it’s sometimes hard to find the parts that you really need. But if you’re diligent and you know what you’re looking for, you’ll be fine. I was able to get my AT&T Cell Booster up and running within 2 hrs with only a three little hitches. First hitch, the documentation is not 100% clear about things like where to place the Cell Booster unit. As it turns out it really needs to be as high up as possible - say 7 to 8 feet mounted on a wall, maybe not a closet. Second hitch, is the GPS module. It really needs to be stuck on a window. Won’t work unless it can talk to a little sky (and you NEED GPS so that 911 services knows where you are). In retrospect, I should have figured that out - but, hey, at least I didn’t freak out when I didn’t find documentation! Lol. Third and final hitch, the documentation in the app says that the registration process takes only a few minutes. It can take up to a few hours for AT&T to detect your Cell Booster and register it. Boom, that’s it. By the way… if you have difficulty reading the instructions from the app, Google “AT&T Cell Booster installation instructions” - easy peasy. Good luck!

I was very impressed when AT&T first contacted me and offered me a new signal booster to replace a 3G cell signal booster I had purchased years earlier. However, when I opened the new booster’s box to install it there were NO instructions of any kind. I finally found this Cell Booster App and was able to walk through Registering the booster device and “turn it on”. But now, after 24 hours of supposedly working, the booster device’s Power indicator light is blinking (no idea what that means, but it’s probably not good), the Internet indicator light is lit, but none of the other indicator lights (Status, GPS, 4G Lite) are lit. Most importantly, my phone does not suggest the cell booster is doing anything. I’m still connected via WiFi which is how it was connected before the cell booster. And now, after only 24 hours, this worthless AP tells me I haven’t used the App in awhile so it redirected me to the AT&T website where they want to sell me other products or services. And I can’t get back to the Cell Booster App. Bottom line, this is undoubtedly the worst App I ever had on my phone (I’ve already deleted it) and will disconnect the cell booster device later today. Both are worthless.