Student Seats

I tried to use the Student Seats platform to sell my football ticket for today’s game, but unfortunately, the app was completely buggy. I couldn’t log into my account a few hours before the game. either through their website or the app. It was really frustrating because on a game day, they should have reliable customer service, but they didn’t respond to my emails and there’s no phone number to contact them. Even messaging them on Instagram didn’t help. Honestly, this kind of technical issue is a big problem for us students, especially on an important day like a football game when a lot of people rely on the app. I hope they realize how much inconvenience this causes and improve their support and platform stability. Thanks.

This app does nothing besides connect buyers and sellers. You still have to do all the work and they take huge fees from buyers. They say they don’t take fees from sellers, but when you have to price in a fee (my last ticket had a $15 fee on a $50 ticket) on the list price, the buyer and seller lose. Maybe they handle transactions, but so would venmo or paypal without a huge fee. They claim buyer/seller protection, but I have dealt with more issues transferring through the app than I ever did in my schools group chats. Plus, they require way more user data. I have still had several fraudulent buyer situations. I’ve had non-students try to buy and then submit a complaint against me when they can’t accept. Student Seats had no prevention for this besides saying they shouldn’t try to buy. There is something going on where tickets will be ‘bought’ and then immediately canceled numerous times. I can’t figure out why, but I find it suspicious. The app’s interface is glitchy and doesn’t display correctly. There’s no communication between buyers and sellers on the app, leading to overly complicated trouble-shooting. Customer service is responsive over email, but it’s ridiculous how many times I’ve had to go to customer service to test this.

I signed up and was able to sell tickets for three games fairly quickly. I received emails and texts when someone had purchased the tickets, which let me know to do the ticket transfer. I had one question that I sent to the support email, and I received a quick and helpful response. I really hope this takes off as a student ticket marketplace solution because there are so many hurdles and a high degree of risk with other options, and this team seems to have figured out how to make it straightforward for the student ticket niche.