Apollo Scooters

This is my third Apollo scooter and my second one that incorporates the app. I had minor issues with the second scooter and the app which I won’t get into. And more major unacceptable issues with my new Apollo Go. In short the app will not retain changes to settings for units of measurment or speed limit. I set the units of measurement to imperial but it keeps reverting back to metric either when I navigate out of the menu or disconnect and reconnect to the scooter. And I set the overall speed limit to 28mph but the settings for individual riding gears/modes will not allow changes. The Eco mode gets stuck on 6 mph, Comfort on 15 mph, and Sport on 22 mph. It doesn’t matter if I try to change those values higher or lower, the correct value will flash for a second and then revert to those stuck settings. I have reinstalled the app, deleted and re-added the scooter, rewatched the safety video that is required to initially unlock the scooter riding speed, reset the scooter to factory settings, and additional troubleshooting, all of which failed to solve the issue. I have submitted to help tickets to Apollo through the app and no response. Extremely disappointed that this mandatory app limits my use of the scooter AND makes it less safe while riding. My braking and acceleration settings are also on watch as I changed them for scooter #3 but the settings reverted to what I had for scooter #2 between rides. Apollo needs to solve this issue immediately and improve their customer service response time. I love everything about these scooters but a flaw like this nullifies everything else because there’s no way around using the app. Not happy, and I don’t recommend until this issues is marked resolved.

And for starters, it really bothers me that I had to except the prompt to have the app track me everywhere I go, even when I’m not using the app before I can even sign in. But on top of all that, even after I accepted all of the privacy violations, and attempted to login with my Apollo account, it still did not work. It kept saying my login was invalid, even though I was able to login before the most recent update, did not change my login, and that same login still function perfectly on the web. My wife’s scooter won’t connect to the app at all. I really enjoy my scooter, but the app experience is very disappointing to say the least.

I just got my Apollo Air Pro and love it. But this app seems incomplete. I have an iPhone 11. App connects fine, and the main functions work great, can set “gear” or speed, enable cruise control. What doesn’t work though is firmware updates. It shows an update is ready, I click it, get a spin y button then it just goes back to the button like nothing happened. Adjusting the brake power and acceleration slider seem like they work, but going back to that screen they go back to the center. Also the stats page in the app never updates. I’ve ridden the scooter twice now since I got it, both times I’ve recorded the ride but the ride history and statistics under “Activity” are blank. I feel like Apollo is going for an app Similar to Segway but far less creepy. It looks and feels great. I love the layout but the app just feels incomplete. I’m sure getting this app made has been expensive. It’s so close to being great, but it’s not there yet. Apollo has set its own bar high with its impressive scooter lineup. My Air Pro is half a step up from their entry level model and it’s so amazing. I can only engine what their higher end models are like to ride. My air is so much better than my former Ninebot ES3 or Horizon. Please keep up the great work Apollo. I’m a new customer and don’t regret my purchase. Wild love to see this app reach its potential.