M.Connected Home™

The Garage door will not stay on the app as one of my devices. It keeps disappearing. I can’t get anyone to help fix the problem either. The app also freezes a lot, and the sound quality to the doorbell camera is not very good. The delay when speaking to someone on the other end is too long .Good thing as a part of my new home they let you try the system for free for a year. However, in the beginning, I couldn’t get a technician that wanted to come out because I was looking only to try out the free applications and devices that were offered. Making a sale to the rep was more important than having me try the product first. Overall, this hasn’t been a no hassle easy system. It’s aggravating and has me thinking thank goodness I was able to try this company for free first.

Update: still the worst company of my life. Guess what my cameras are yet again not working. They said it was my internet so we changed internet companies and guess what their cameras yet again don’t work! Don’t waste your money with this company. No response yet again from anyone I’ve been trying for two weeks now. The company SafeStreet that monitors everything is the worst! I had everything installed at the beginning of June and I’ve had nothing but problems. I spent $1500 on cameras that 90% of the time don’t work. My doorbell camera stopped working after two weeks! I’ve called the rep who installed that he doesn’t respond, I’ve called the customer service number and can never get someone on the phone. I’ve sent emails trying to get anyone to respond and no one does. Seriously the worst company ever! Would not recommend them to my worst enemy! Save your money and go with a better company.

For the most part, the app has treated me well. The front door lock and garage door open/close features have worked well, as does the alarm setting and video doorbell. The main problem I’ve come across is that it doesn’t properly sync with our thermostat, so the current temperature is never accurate and there’s no way to refresh. This becomes very inconvenient when I want to check from my phone to decide whether or not I want to turn the air on/off based on the temp of the house.