Avelo

One of my issues is that I don’t like that I can’t view the invoice for my flight after payment. They don’t let you look at what you’ve paid for until you go to get your boarding pass on the day. Currently, I’m experiencing two days of error messages during the payment process. I was unable to add an additional credit card to use that different card. First you told me I had to pay a certain amount to change my flight. It built a card. Payment failed supposedly so on the next login it gave me a different price which was over $100 less. I paid that finally. Now it says I have a six dollar balance due but when I click to pay, it shows my balance is zero the app says you’ll get an email confirmation of purchasing a flight, but this does not occur. It says I have a balance due and when I click to pay, it says it is zero. The same things are happening on the website. When you go to get your boarding pass, it has a different boarding group then what appears in the Apple wallet. With my Velo flex plan I get priority boarding, but that doesn’t appear on the ticket! Lastly, when you call them on the phone to reach a human about these problems, you have to pay a $25 service fee to speak to a human! We should be able to see detailed purchases and payments that we made on the website and in the app, but it has been this way for over two years that I have been flying with them.

I’ve read lots of the previous reviews and my experience was a bit different in Feb 2024. Searching flight options, booking the flight, adding baggage, and checking out was very simple and easy. Once I decided on the flight, it took maybe 3 minutes to add passengers, add bags, and check out. That’s great! Logging in each time you use the app is annoying. It’s not a big deal, but having to enter an email address and password with each use is an extra, and unnecessary step. This would give the app an extra ⭐️ from me.

I don’t quite understand why this app does not show my previous or future trips. Click on “my account” and it goes to My Trips. But… no trips are listed there. What’s the problem? What is the point of the app if I can’t check to see if there has been any change to my flight? My first trip with Avelo, they sent an email (buried in the 217 other emails they send with promotions) saying they canceled my flight and booked me on one the next morning. HELLO! The email should have had in bold letters “🚨IMPORTANT INFO REGARDING YOUR FLIGHT! PLEASE READ!” It didn’t…it just said “Flight status update..” I HAPPENED to log into my account a few days before to double check everything and when I entered my conf # it gave me a totally diff day and time for my flight… and oh look at that, my flight was canceled and rebooked. The app should be sending push notifications regarding flight changes, reminders to check-in, etc… I had to change my plans which was FINE - glad I checked. But this info should have been in the app… Come on guys! This is simple stuff - every other airline app allows you to access all your flight info and sends reminders. Other than app issues - I had no problem with the actual flight etc… 😏 It was pretty chill and uneventful.