NW Publisher

Before anyone migrates or wants to switch to this app, rethink long and hard. Support is very frustrating to say the least, the developer is arrogant and never tries to own up to the problems. Support takes an act of congress to even create a ticket and perhaps it’s to discourage friends to creating a support ticket in the first place. You need screenshots,documentation,os version,timestamp,video of the problem and if you don’t provide this info you can’t submit the ticket. The other major problems we encounter are the nightmare synchs across the organization,sometimes it disconnects from the account other times the info drops out and we have to add back into the schedule again in nw scheduler which is the desktop application to set things up. True cloud apps will continue to function if there is a version mismatch, but with nwpub. Forget it, it will cause heartache to many friends. I may sound harsh here,but if nobody says anything then perhaps nothing will change for the better within the support process and workflow and or making this app more versatile,backwards compatible and more user friendly ,the gui for the cleaning schedule is another area it needs help with ,instead of clicking,allow for drag and drop feature into the fields above for groups cleaning,it’s so time consuming to click ,click,click and then to delete is also frustrating,make a right click function to be able to delete rather than go to the field and then click the eraser button. Anyways,hope this helps others to make informed decisions and also address some service SLA issues as well,because even with the proper documentation,this cat doesn’t respond back or takes weeks to respond and then when he does he’s practically making you feel like we are the problem.😳

Says does not collect info but yet it does. I was contacted and told I was the first one to update my app. How? When you log in and what you do with it and what version you are on are sent to a 3rd party. Yet this is not disclosed under privacy. Got multiple emails to update my app from the one that runs the pc version from the congregation as i I did not update the app right away. That right away told me this was not set out by the society. JW Library would never have it so anyone can see there activity and send you multiple emails if you do not update right away. In JW Library what information can be collected is clearly set up as requiring your permission , as it should be! Sending an email to update if you do not update the app right away is not the way to go. Can be perceived as borderline harassing. And puts way to much reliance on technology. If this app disappeared or suddenly stopped working there should be no issue. All necessary information should be on the information board anyway. If you lose all your marked hours and placements one should have a back up copy anyway. Preferably pen and paper. Now I do find this app can help simplify some things. But that is all it should be used for. Our congregation uses it but for me personally I do not prefer to. P.S I do feel as some of the others as it takes away from some of the one on one communication. I do not prefer at all how the cart witnessing is set up. It has in some cases made it difficult for some to get a chance to take part if they did not jump right away on putting there name in when new schedule pops up. Far prefer the good ole communication route. Keeps it even and fair.

Thank you dear brothers for taking time to provide this tool for us! This app is made with relatability, thought, simplicity and lots of love. All the tools we need are there, it has helped me remember when I have duties, assignments, keeping up with my service time. It is literally so great! I can’t tell you all the times I struggled to turn in my service time in that little piece of paper, or even to just type it out into a message to send to my FSGO. With this app, it’s all ready with 3 simple clicks. But there’s so many more features I simply love. Once again, thanks dear brothers. I can’t imagine how many hours of your time you have devoted to creating this. For those very few, insensitive comments that have been left here, we hope you know there’s many MORE of us who deeply appreciate your effort! :)