ISN Home Inspection Software

You couldn’t pay me to use this report writing software. Report writer highly deficient. I spent 200+ hours this year trying to help the tech team fix all the issues with their software. Multiple multiple issues. Cost me so many extra hours I could have spent with my family. ISN report writer and mobile app still aren’t ready to field. So many known issues escalated to their development team. I was often told “that’s a known issue”. Just switched to Spectora. First report was flawless performance and highly efficient function and flow. Spectora is my fourth and final software.

This is by far the worst report writer I have ever used. I was using Spectora and when business was low I switched over to ISN because of the pricing structure. It worked for me at the moment. Needless to say, I prefer to pay $100 a month versus the low pricing for ISN because of how bad the software is. When I am arriving at my inspections and starting my reports, I will very often not have any of my needed templates available. There have been so many times when I’ve had to call them over the phone to resolve a situation for me while I am on the job already with my customer. The web writer is as bad as the app the web report writer is slow, check boxes that you select will de-select and then select again or if you’re not paying attention we’ll just stay deselect even after clicking. The only pro to any of this is that if you call them, they will help you with technical support. The con is that you’re always with technical support on the phone. It is stupid how bad it is. I’ve tried multiple software’s. I’m going back to Spectora where I was happy and had zero problems.

ISN is now texting my personal phone about inspections! A feature I DID NOT APPROVE. These developers are absolutely ridiculous! You can make a super website but cannot develop your own application to do what the website does. Now you’ve added a feature to where your getting text messages about inspections I did not ask for?! I know understand why others have completely stopped using the application and use the webpage only. There are zero excuses absolutely zero excuses as to why this application is not running efficiently.