ParkDC Permits

No way to “schedule a vehicle”. When adding a vehicle, only times can be selected, not dates. Then the vehicle is NOT added to the permit. Also, no way to print an active permit. It states “permit not available”. Getting a paper permit allowed visitors to park for two weeks. This app requires me to renew visitor passes every day. DDOT website states residents can get a permit using the app. This is incorrect. This app only works for visitors. There is no clear way to renew or obtain the RPP (DC residential parking permit). Minor: when clicking on messages, you can see the beginning of the message but there is no way to open the message to read the whole thing.

We tend to have low expectations when it comes to government-related apps, but DDOT has figured this one out. With so many changes during the pandemic to rules about parking enforcement of course drivers and residents have every right to be frustrated but this app provides a streamlined and intuitive way to get parking permits (for visitors, contractors, cleaners etc). I had been using the desktop-based portal and was pleasantly surprised to see that all my past work (existing permits, info) was easily accessible in the app. Well done DDOT! (Just please keep the app fresh and bug-free!)

Idea and purpose of this App would be quite beneficial if significant improvements are made. First, developers need to add facial recognition to the app to log on especially since newer phones don’t use fingerprint for access. Second, the App printing function needs to be fixed. For the last couple of months when you try to print a permit from the App, it states it’s printing and can take a while but the system never displays the permit to print nor ask where to send the permit to print. Support was contacted about the printing issue but no action has been taken. A lot of works needs to go into debugging and updating this App.