App Profile: SmarTrip

xenocoder

Rating: 2/5

Unfortunately, I agree with previous reviewers in that it is incredibly difficult and cumbersome to setup or add funds to a card on the app. It’s hard to add a physical card (repeated failure loading from camera) and mind bogglingly complex to setup the card to auto reload. The option available says it’s unavailable without buying a pass. I don’t want a monthly pass, I want to setup auto reload on the card. I know it’s possible because I had it, but when I needed to load a new card after the change over in card types it took hours to figure it out. I finally got it, but I don’t know how and again helping my father try and set his card up Im reminded about this endless loop of trying to get auto reload. Today we gave up. You also need to choice to either associate a card with your watch OR your phone. You can’t use both. I’m hopeful that these issues can be revolved. It really could be a wonderful app.

Joeschmoe135

Rating: 1/5

I’d love to be able to give a thorough review but I couldn’t activate a new account. Checked my spam folder, waited hours, had the activation email resent a dozen times, nothing. Is it because I created an account after business hours? Is there an employee who manually sends these account activation emails? If you can’t set up a decent system for account activation, then maybe don’t make it a requirement.

mr.gotee

Rating: 1/5

I reset my password, get a login error, try to reset and it tells me I can’t reuse passwords. So am I reusing a password or is it incorrect because I can’t login…