Radisson Hotels Stays

Terrible customer service for getting my stay rewards points added to my account. I’ve been staying at the Radisson Blu in Bahrain for years but never get my points. When I submit missing points emails I never hear back or get a response. When I call and speak with someone they say they can only go back 1 year and when I tell them that I started this issue before the year deadline they tell me they have no record and tell me to send an email copy of my stay billing, but I never hear back and never get my stay points. The reservations are made by the US Embassy but the embassy does not pay for the lodging, I pay for it. This doesn’t happen with my Marriott Bonvoy account when I stay there when in Qatar. Unfortunately I have to stay at the Radisson Blu when in Bahrain. Jim M

I hardly ever write reviews of applications. I am making an exception in this case. I encountered just an appalling number of defects in this application. Reserving a room is all but impossible on the app. You select a rate, you’re ready to book the room, and then you receive an error saying the rate isn’t available. I tried this for half a dozen other room rates and even at two different properties in the same city. Tried it on two different days and received the same errors. The only way I was able to book a room was through a travel agent. Atrocious quality control.

Radisson by far is my favorite hotel chain. They are the fastest growing hotel company in the market. They have amazing service an amazing team behind them. If you guys are a Hilton or a Marriott preferred Client I suggest that you should look into Radisson hotels. They are game changing. If you go to Radisson hotel tell them that Moin Kazi sent you.