Night Owl Cookies

I ordered at 4:34 and didn't get my cookies until 6:10. These people do NOT and when I say DO NOT I mean DO NOT check their delivery orders. Apparently, they expected me to get my cookies from the store when I had ordered for delivery because “People who do lunchbox orders usually just picks up their own cookies.” That’s what they told me when I had called them on the phone. I told them that I was charged for a delivery fee so I expected my cookies to be delivered. The employee proceeded to tell me that the delivery driver didn’t pick up my order so I should call back in a few. This was around 4:50, the time my order was supposed to be delivered. Literally 2 minutes after the call my driver was finally selected. I was supposed to get my order at around 5:50, but the driver decided to deliver someone else’s food when they were closer to my house. I was very unsatisfied with the cookies because they were cold and sitting for almost TWO HOURS. I would NEVER recommend delivery. Do NOT do it.

The only issue I have is that my Apple Pay never works, I’ve reset the app, deleted and downloaded it again and nothing works. Everything else is fine.

I love night Owl cookies. I order them at least once a week and they are my favorite way to indulge my sweet tooth. However, their app falls short on so many levels. Once you place an order it gives you a completely inaccurate delivery time. It outsources delivery to door Dash, with no way to contact a driver, cancel an order, or speak to customer service. I waited over an hour and a half for my cookies to arrive, and when I called the store, they still had not been picked up. I was on hold for over 20 minutes waiting to speak with a manager who would cancel my order and hopefully give me a refund. I still have not seen the refund and there’s no way to get any customer service through the app to indicate there is a problem with my order (ie never arrived!). I’ll go back to using Postmates for night owl cookies. Do not use this app for delivery!