DoorDash - Business Manager

The new update to the DoorDash Manager app is a massive step backwards. Live orders don’t show up, you can’t mark items as sold out, you can’t update orders in real time, and the Campaigns tab is completely gone. Instead, they replaced all the useful stuff with a bunch of data dashboards that nobody needs on a daily basis. Totally not user-friendly. The only thing that still works well is replying to customer reviews — everything else is broken or missing. I even tried running campaigns through the web browser, and guess what? Same story — none of those tabs exist there either. DoorDash needs to seriously reconsider whoever approved this update. Removing campaigns and breaking core operational features doesn’t just hurt restaurants — it hurts DoorDash’s own revenue. Most restaurant owners don’t have 10 minutes to sit on hold with support every time they need to make a simple menu change or update an order. We’re running a business, not waiting in a customer service queue. Fix this. Bring back the features that actually matter. This update has made daily operations significantly harder for no good reason.​​​​​​​​​​​​​​​​

I am extremely frustrated with how DoorDash manages both its service and order handling. While the platform advertises to florists and small businesses, the app is clearly not designed to support our specific needs. It doesn’t properly communicate with its own systems, and the lack of coordination is constant. On several occasions, I’ve received an order, and even before I accept it, a Dasher is already en route. I’ve scheduled later pickup times, only to have drivers show up far earlier than requested. Every time I try to use the “on-demand” driver option, it takes 20+ minutes just to get someone in customer service who understands what I’m asking. Most recently, on Mother’s Day weekend—a critical time for florists—I clearly noted that one order wouldn’t be ready for 40 minutes. Despite this, a Dasher was sent immediately. I called multiple times to confirm the prep time and a substitution, but no one seemed to grasp how floral preparation works. To make matters worse, my store was wrongfully suspended because a driver went to the wrong address or assumed I was closed, even though I was very much open. This experience has made it clear: DoorDash is not equipped to support florists. The app lacks proper timing, flexibility, and knowledgeable customer service. I’m requesting that my store be reinstated immediately and that these ongoing issues be seriously addressed.

As a restaurant using DoorDash, I’d like to suggest a very important improvement to prevent confusion and losses: the app needs a clear visual distinction (color matching) between customers and dashers (drivers). We’ve had several situations where a customer shows up in person to pick up their order, showing their app as proof. Then, a few minutes later, the assigned dasher arrives, also showing their app, expecting to pick up the same order. Since both interfaces look nearly identical, it’s hard to immediately know whether we’re handing the food to the customer or the dasher. My suggestion: give the dasher app a completely different color scheme than the customer app (for example, blue background for dashers and white or red for customers). This would let us instantly identify who is picking up the order and prevent confusion, fraud, or duplicate pickups. This small design improvement could make a big difference in the day-to-day operations of restaurants and enhance the experience for both customers and dashers. #2 Improve Handling of Scheduled Orders to Avoid Kitchen Confusion There’s an issue with scheduled orders that creates confusion in the kitchen. When a scheduled order arrives, I have to accept it—but as soon as I do, the ticket is sent immediately to the kitchen printer, just like any regular ASAP order. The problem is that my kitchen staff is often busy, and they don’t always realize it’s a scheduled order. So they start preparing it right away, even if the pickup time is still far away. My suggestion: When a scheduled order comes in, we should receive a notification or visual alert, but the ticket should not print in the kitchen right away. Instead, the system should wait until the correct prep time (which we’ve already defined in the app—in my case, 20 minutes before pickup) before sending the order to the kitchen printer. This simple change would reduce confusion, avoid wasted food, and improve order timing, especially during busy hours.