W. Vinzant Restaurants

The app might be handy for the restaurant, but it is awful for the for the consumer. Forget trying to make additions, modifications, or even asking for something to be on the side; even some regular menu items are “unavailable” on the app. Made it all the way to check-out, (sacrificing what I really wanted) where there is a button that says “ApplePay”, but good luck using it… hint: it doesn’t work. What a waste of time. You’re better off calling and paying at pick up.

The app could be better, from a UX and functionality standpoint; sometimes it forgets my order while I’m in the middle of it, and the re-order previous order is flakey in deciding if it wants to work. Sometimes it can take a second to load between pages, and sometimes I get to the end screen before being told that they’re no longer accepting mobile orders. If you have multiple of the same item, sometimes their machine doesn’t print them all either; but they’ll make it for you ASAP or reimburse you if you point it out. The staff is always super friendly, and the food is fantastic. The app could be better, but it gets the job done. And compared to some other company apps I’ve had to deal with lately, this one is a godsend.

Was skeptical with the negative reviews, yet saw this on the website and had to give it a try! Worked without issue and first order is placed (with $10 in savings for signing up for an account)! We’ll see if it is worth it in the long haul, but so far so good!