Coastal CardNav

Horrible design. Wait till you have to replace a debit card. Need to call and have all the prior info completely unregistered. Then delete the app and start all over. Can’t use your previous COASTAL24 credentials which is really dumb. Should be allowed so cards are automatically loaded. But you need a new userid etc then enter cards. But wait…for a new debit card to be added you need to use it first with your PIN!!!!!! And new debit cards are not recognized the first day! You can’t delete old debt cards is you had then deactivated. What a joke. Plus…you set up alerts but sometimes they come immediately and sometimes they come the following day. Da…they need to be instantly! Best to use ApplePay with the card. At least that alert works. Sad app!

Can you leave zero stars? First you have to completely start with new sign up if you are using original app, they don’t work together. During sign up get error “Registration process disabled call customer service”. Call customer service and told to remove app and reinstall. Do so and get same result trying to sign up. Call customer no service again, first CSR puts me on hold, second CSR puts me on hold, third CSR picks up after 15 minutes waiting for real solution and tells me to delete app and reinstall. All of this was started from suggestion by the security department after previous card was disabled due to an unknown $.49 charge creating lack of access to MY funds while I waited to weeks for new card. And not the fist time have been shut out due to a security violation. Have another account at regional bank and no issues with security issues of cards or apps operations in 25 years. There must be better options.

I found it strange that I could not log in with my Coastal account and that I had to make a separate account for this app even though the accounts shown once I made the new login are exactly the same as in Coastal24. I like the options to restrict transactions and other settings for different cards to be handy and easy to change.