Invitation Homes Maintenance

Using this app is a horrible experience. Freezes after every 3-4 clicks, freezes after typing 5 words to open a case. Have to constantly kill the app and relaunch it to progress. Sometimes can’t even open a case and progress bar just spins for eternity. Uninstalled reinstalled and doesn’t help. Issues persist over many different iOS versions and updates. Calling for help is almost as bad. Most of the employees supporting the maintenance requests work from home and are distracted and make mistakes and tag wrong categories in the maintenance portal which leads to multiple visits, contractor confusion, and ultimately missed hours of work having to suffer for this company’s mistakes. Every contractor I’ve spoken to especially USA Premier which is their main go to for repairs in California despise the app. They can’t see notes and have to call someone else to ask questions so when they show up it’s like you have to explain everything all over again and they never bring the right tools for the jobs. IH is so big and profit focused that they don’t care about that sort of thing, they just use lawyers and legal jargon to protect themselves. Anyway. Zero stars if possible. Maybe some day it will get better. You’d think that the mandatory $10 a month A/C filter fee we pay (but only receive one every 3 months) as well as the $30 a month Smart Home fee just to be able to control thermostat from an app would help pay for better developer skills.

Invitation homes has a lot of homes in their inventory that are nice but the repairs that have been made to the home that I am renting prior to moving we’re done incorrectly. This home has had many problems with water, leaks, countertops, showers, drain lines dishwasher garbage disposals currently in the master room is not being used because it is leaking between the base and the panels getting through the sheet rock behind the wall and into the floor leaking through the subfloor down to the first floor, showing discoloration in the sheet rock in the kitchen and multiple areas. This was a repair that was done prior to me moving in that was done. Incorrectly invitation does not like to repair their homes properly and split work orders up so that the work is divided between multiple third-party vendors and never in order or sequence according to the repair invitations homes will stick you with fines and fees, but will not do the most to maintain their homes invitations, homes will spend large amounts of time to complete repairs. While leaving my home in, disarray and unable to use multiple rooms In my home while charging me for rent, I have several work orders open with not one of them completed. I have not been able to use my main bathroom for over a month and now the kitchen is going to be us due to the water leak and damage that is being caused by the kitchen sink faucet dishwasher.

Had a serious drain problem and called the maintenance line for assistance. Response was quick, plumber was dispatched. The plumbing company found the problem was too serious to deal with in one visit and said they had to communicate with Invitation homes. The plumbing company was slow in their communication, so I contacted Jose the maintenance Mgr. He moved on it immediately and, after 2 more visits by plumbers that he personally contacted and insured their timely dispatch, the problem was solved. Jose was highly concerned and involved in the situation, courteous, professional, and knowledgeable. I truly appreciate all he did for us.