SRP Power

why does it not let you turn off surepay. and why does it not let you see ANY details at all when it does charge you. i needed to turn off surepay so that it would charge a different card, wont let me turn off surepay, wont let me change the surepay card, wont let me do any of that. it also won't let me see what card it charged when it does charge the monthly payment. so so dumb. it is not that hard to just include extra details or give some kind of way for me to make payment changes or SOMETHING, come on.

It doesn’t notify me when I am low on power or am going to shut off. It used to let me know I didn’t have enough power for that day but now it won’t tell me so I constantly have to guess where my power is at. I hate hate hate this app because half the time it won’t even let me log in!! I love being able to purchase power right from my phone, don’t get me wrong, but if my power goes out and I can’t log in, what’s the point of using it?? The power went out this morning no warning or notifications, and then I tried to log into the app and online, it just said sorry something went wrong call this number, so I did and the call wouldn’t even go through. “User busy”. I even tried uninstalling and reinstalling, nothing. And I restarted my phone, connected/disconnected WiFi. Something is seriously wrong with this app. This is some serious BS. I need to be able to log in to my own account especially when I need to purchase power!!

I used to use the SRP app to check my energy usage periodically - after I signed up for Budget Billing, I wasn't able to. If you can't see your usage and are on Budget Billing - that's what's happening. I know this because I just switched from budget billing to standard and can now see usage on the app again. Ask SRP why, because in all of my contact with them, they don't have an answer. Whether you are budget billing or standard, you should be able to see at LEAST your usage. After all, usage is kind of the basis of SRP'S product, regardless of billing preference...