Crain's Chicago Business

This rating is for how the app functions. Whenever I receive an email from Crain’s with a news alert, the top portion has a ‘link’ to open the app. The link doesn’t work. What ends up happening is that, as a paying customer, I have to sign in on the website to read the article instead of just opening the app to read the article. A small inconvenience but the point is that the link doesn't work. I ask that you fix it or remove it.

As a PAID subscriber for 2yrs, I enjoyed using the app to quickly get a pulse on current events. For Some reason the app as of today continuously crashes even after reinstalling. Keep me posted on what is going on. In C/O V

Am I doing something wrong? This cant be how this app works. There are so many links within the app that take you out the app to a browser. Then I hit the pay wall. And even if I login. The next time this happens it wants me to log in. Id like my subscription to be recognized when I'm taken out of the app. On the flip side- I may end up at an article in my browser by clicking the link from a newsletter e mail. Where I am asked to login to read this article. To circumvent, I click “open in app” and that doesn't even take me to that article w/in the app. It simply takes me to the app home page. Please advise me if user error. Please fix if its poor UX.