Fenix Mobility

increasing the price from 1 AED to 2 AED per minute, renting the scooter has became too much expensive, even more expensive than taking a taxi, I was always using this application i made over 70 rides in the past few months when the price was 1 AED per minute, i was also subscribed to the premium, unfortunately now I have cancelled my subscription and will stop using the app. I think increasing the price is a mistake will lead to losing a lot of customers, especially when there are other options with the price of 1 AED per minute. Basically this was my favorite app due to many things, no opening charge, and you can end your ride almost anywhere, but now its all pointless to me personally after increasing the price.

customer service is good and all although the MyRide section is buggy when you get a scooter and want to pause it, it doesn't pause properly and the scooter doesn't even change modes it used to when the delivery man asked me to try but once he transferred the scooter access to my phone it doesn't change modes anymore? oh and the scooter it has seen some good days, it could be polished or something before delivering it to another person. in all the scooter gets you places but doesn't feel like it's worth its value.

Pros I like the cycles and escooters very easy to acces Cons It is extremely overpriced ( unreasonably overpriced) . The other day I had to try almost 8 different cycles to find one with full battery cause most of the turned red after 3 mins of riding . The other thing is that it require WiFi to end ride or start ride . But the worst thing is the price