Korean Air My

Disappointed with my recent experience with Korean Air’s lounge promotion. When I attempted to redeem the advertised lounge voucher, I received an error stating that no coupons were available. Instead of receiving a clear explanation right away, I spent days following up with customer service and waiting for responses from different departments. Only later was I informed that the promotion had ended early because all allocated coupons had already been distributed and that no manual voucher or goodwill gesture would be provided. I understand that promotions can be changed or ended based on their terms. However, what I find disappointing is the lack of transparency and the time wasted due to inconsistent communication. If the lounge vouchers had already been exhausted, customers should have been informed immediately so they could make informed decisions when choosing an airline or considering other available options. As a long-time customer, I expected better communication and a more customer-focused resolution. I hope Korean Air improves the way it handles promotions and communicates changes to its customers.

When multiple tickets purchased under a single person’s mileage (i.e. purchase of a self and a family member with a family mileage and with different departure date), the default reservation that shows on the purchaser’s mobile app’s home page may NOT be the purchaser’s own reservation. It appears that the reservation list is based on only chronological order. When the app is opened, the home page should show its own reservation first even if multiple tickets were purchased. Because of this, it gets confused as to whether the ticket was purchased under a wrong name or not. One must go through multiple steps to the “purchase list” page to see all the details, which defeats the purpose of showing it on home page. It is shame this app tries to block a not so good review with a nick name scam

I’m a frequent flier on KAL and I use this app for everything from purchasing the ticket to selecting seats to ordering special meals and even changing ticket dates. I find it informative and user-friendly. All my information is saved making it easy to book and check in for my flights. I did not feel this way when the app first launched, but over the years there have been many improvements and now I find it very convenient and helpful to use.