Fantasy Springs Slots - Casino

I spent over $300 on this app and experienced repeated technical malfunctions that I documented on video - spins freezing mid-game, incorrect payouts, connection errors that consumed purchased credits. I tried contacting Ruby Seven Studios 15+ times through every support channel. Zero responses. I escalated to Apple's Executive Office. They investigated my complaint, validated it was legitimate, refunded $200, and gave Ruby Seven 14 days to respond or fix the issues. Ruby Seven's response? Complete silence. They ignored Apple's deadline. I then sent them a certified demand letter giving them 72 additional hours. Still nothing. This isn't about gambling losses - it's about paying real money for a broken product and getting completely ghosted when you try to resolve technical issues. I have evidence: • Video proof of malfunctions • $300+ in transaction records • Apple Executive Office correspondence • Proof of 15+ ignored support attempts • Certified mail delivery confirmations If you spend money on this app and have problems, you will be ignored. Ruby Seven Studios provides ZERO customer support. I've filed complaints with the FTC, BBB, California Attorney General, and the Tribal Gaming Commission. I'm also pursuing small claims court. I've filed complaints with the FTC, BBB, California Attorney General, and the Tribal Gaming Commission. I'm also pursuing small claims court. Save your money. This company takes it and disappears when you need help.

This update makes remember dial-up internet. It took 5 minutes of slow loading before I gave up. Couldn’t even select a game at that point yet. Is this the same developer that made Fantasy Springs’ other app that also doesn’t work? …they are currently working to resolve the situation.

Outstanding job overall with this gaming app. Not quite as entertaining as being on the casino floor. However, in my opinion Fantasy is the best casino hands down in Coachella Valley. In my personal opinion, the other outfits in the area try too hard to be like Fantasy. Fantasy has solid staff and notably outstanding management including the executives. Great job Fantasy. JO