my mango (legacy)

They have finally fixed the problem of the app. logging you out at random and being unable to get in again. However, the latest complication is that it it is in a bad mood it brings up your credit card rather than letting you pay via Mango. Trent Barton are very good at refunding any additional charges, but you have to phone them up. And it’s not much fun being thrown off a bus because the app has broken. They suggest various solutions: 12 open the app in the house on Wi-Fi for a few minutes before leaving the house. Another is to open the app for 30 seconds before the bus arrives, which requires a certain amount of prescience . Finally, they say turn the NFC off which would be fine if you could do that on modern iPhones. None of these work. So two days out of three it works fine but on the third day it will be a nuisance.

I use the mango app everyday on the bus to get to school as I have no card and low on cash. But I always get anxious whenever getting on the bus with mango as it’s not always reliable. I could have it loaded up and as soon as I step on the bus, there’s a white screen or it randomly reloads and reminds you at the last minute you’ve ran out of money. The amount of times my mango app has failed and I’ve had to come to school late because the bus driver wouldn’t let me on. Luckily sometimes when my mango malfunctions the bus driver understands and let’s me on anyways (sometimes not always) because according to them it happens frequently?? If your bus drivers are concerned about the reliability of the app, then maybe there’s something you need to change instead of saying it’s something wrong with our phones. There’s been many days where I’ve talked to other mango users on the bus and we all have issues on mango at the same time. If there’s a variety of phones and softwares, all different, it might not be our phone’s fault. Despite what your company makes up, it might be possible its something with the app? On a lighter note I think it’s such a good concept, as it’s quick and easier to get on the bus now without fumbling in your pocket for cash or card.

When its working its a great app, but every now and then it logs you out and refuses to be reopened, the whole of last week i had to use my card to travel cause it just kept saying something went wrong when i tried to log in (it wasn’t just me it happened to all my friends who use mango too) it can be really inconvenient