my mango (legacy)

I use the mango app everyday on the bus to get to school as I have no card and low on cash. But I always get anxious whenever getting on the bus with mango as it’s not always reliable. I could have it loaded up and as soon as I step on the bus, there’s a white screen or it randomly reloads and reminds you at the last minute you’ve ran out of money. The amount of times my mango app has failed and I’ve had to come to school late because the bus driver wouldn’t let me on. Luckily sometimes when my mango malfunctions the bus driver understands and let’s me on anyways (sometimes not always) because according to them it happens frequently?? If your bus drivers are concerned about the reliability of the app, then maybe there’s something you need to change instead of saying it’s something wrong with our phones. There’s been many days where I’ve talked to other mango users on the bus and we all have issues on mango at the same time. If there’s a variety of phones and softwares, all different, it might not be our phone’s fault. Despite what your company makes up, it might be possible its something with the app? On a lighter note I think it’s such a good concept, as it’s quick and easier to get on the bus now without fumbling in your pocket for cash or card.