Advance Auto Parts

I saw that online I would get between 15%/20% so I came into the store on flamingo and St. Rd 84. I was immediately greeted and the lady at the counter asked if I needed help finding something and we proceeded to find my items. She was able to give me an accurate estimate on pricing with a military disc, and also let me know it may be better to order online since I was offered the other percentage off. I asked her if the items in my cart were accurate and she even printed out the part numbers for me so I could verify (match up the numbers) and make my purchase. She let me know it would be a minute and the other two gentlemen were all patient with me waiting in the store(as I was the only one) but we’re all about to multitask with their own “work assignments” and help me. They were awesome!

I am running the app on an iPhone 11 with iOS version 14.4.2 and App version 1.6.3. I did not have any issues with the app until the most recent update. After updating, any time that I add an item or view an item details, the app starts to display the page and then jumps to an error page that says “Error: Oops, something went wrong.” I uninstalled the app, reinstalled, logged in, logged out, and the error keeps repeating. I performed a screen record of the error in progress. Better than a screenshot since the way the error appears is fully displayed from homepage to error. I contacted Advanced Auto Parts, their tech support and customer service. I provided all details and the screen recording. Days later, I was contacted and told to uninstall and reinstall the app. I did it to humor them and still had the same error. I told them the error persisted. A new agent told me that I probably needed to reinstall the app or visit the website directly. I had already visited the website. I want an app that works, not empty solutions that have already been tried. Just fix the app. I really did not want to give a poor review of the app. It worked well for me before in the past. The new app has bugs that need to be fixed. Just looked at the most recent reviews and it seems they know there is an issue. The tech agents should be told rather than have customers jump through hoops on fire. Just going to get you customers heated.