Svetness

Trainer was great, but the app and company have been frustrating. Impossible to cancel, poor communication, and billing issues despite only having one session and repeat cancellations from the app/company. The trainers deserve better support from the company. The clients deserve better treatment and clear EFFICIENT, speedy communication. No issue charging my card, but when it comes to communication or resolving issues the response is slow. Trainer was good, but the company/app needs serious improvement in support and accountability.

I was excited to do something positive for my health and trusted, in good faith, that I was signing up with a company that genuinely wanted to help. But little did I know that my fitness journey would be met with unethical practices and a business model focused more on extracting money than delivering real service. I was pressured into signing a contract over the phone without a chance to review the terms, misled about cancellation flexibility, and charged for sessions I never agreed to—despite informing them early on that I didn’t want to continue. The service was basic at best, with no customization, last minute cancellation by the trainer and misrepresentation about providing equipments for at home services. I am now being forced to take the sub par services or pay more than 50% of the contract value as termination fees. This experience has been deeply disappointing. I urge others to proceed with caution, read every word of the contract very carefully and not fall for the friendly pitch that hides predatory policies underneath. You will be better off avoiding any deals with this business.

After attending one training session (which I paid $210 for), husband and I were hit with a nearly $2,000 bill (contractual obligation, alleged). Absurd charge for a single 1-hour session. After our session, we formally canceled and notified Svetness multiple times over the phone, yet they continue to send collection threats and refuse to remove our contact information from their database.