Genome: money, finance manager

Basically this is a good online banking to have your founds on it safe and accessible. However, UKRAINIAN users need to note couple of points : 1. It's not possible to withdraw funds using Apple/Google/Garmin Pay linked to a Genome card; 2. Before receiving money to your account make sure that your limited is adjusted to requirements, as there is strict policy to avoid any frauds; 3. (Personally from my situation) while receiving big amount of money ,which is your salary or self employment income, be ready to provide required documents, it will take time up to couple of weeks, but it is necessary to follow procedures for further easy access to your funds and transfers; 4. Unfortunately Genome do not support transfers (including SWIFTs) to Ukraine, however it’s still possible, as Genome provide access to Wise application, where within a minute you are able to get your money from virtual Genome card to any Ukrainian bank; 5. Even though there are a lot of comments about slow support team reply, in my case support team was very fast and helpful via email and Telegram bot, all explanations were provided and even with delay I still receive my money, so big thanks to them for being cooperative and consistent in responding; 6. Last one and one of the most important, be responsible and truthful while filling up profile during registration, as wrong information can cause a lot of consequences and unnecessary waisted time. Put information,source of income and field of work as it is, after there are no problems following. Just want to say thank you one more time for such useful and easy in use application. Special great-fulness to team behind the screens who do such a great and hard job to respond and assist each user, I’m very satisfied and happy with your service! :)

If you have a choice I strongly recommend against using genome, especially as your main banking. All of my card operations suddenly started getting declined with the only information given being “general bank decline”. That happened during the weekend so no customer support obviously. Once I finally got thru to customer support they let me know that I’ve exceeded my limits and I won’t be able to use any of my money until next month. While this entire time the app is showing me that I still have 1100€ until I reach the limit. After continuously asking the customer support how the hell am I supposed to plan finances if the GENOME APP DOES NOT DISPLAY CORRECT INFORMATION, the only response I got is “try reinstalling the app”. lol. You as a user will have to just intuitively guess where you at with the limits because, again, the app does not operate correctly and does not display correct information. Same with the questionnaires to rise the wallet limits. Every time I open the app it says it’ll take 1-2 business days to review my request to change the limits. Well, the support told me it’ll actually take 2 weeks because, my wild guess is, the amount of requests heavily outweighs the amount of people reviewing them. This an extremely unprofessional banking system, I have never experienced anything like that. I will be looking for other banks so I never have to deal with genome ever again. The low commission on outgoing transfers just isn’t worth the stress of dealing with this horrible service.

I registered an account, passed verification, sent my own money to my bank account, my account was blocked... The support service says that their team is conducting an investigation that can take 30 days (but this period can be extended). 30 days passed, I contacted support, they told me that this period has increased, the next 4 months I did not receive any information at all, I wrote to support regularly, and always received the same answer that I need to wait until the investigation is completed. But during these 4 months the bank never contacted me to find out any details about my account, and to request any additional documents. They just ignore me these 4 months, I assume that they are waiting for me to forget about my 1200€ on my blocked account, in a year I will forget about them and stop writing to support, after which they will take the money for themselves and that will be the end. I do not see another explanation. 4 months have passed, my 1200€ is blocked and I get nothing from the support service except the same answer "wait" and ignoring.