UniCredit PL, BE

I cannot believe how bad this bank is. The app os great and the people are all very nice and polite. The problem is how services are delivered. Everything takes forever, i never received my debit card (thank goodness for applepay support) and getting in touch with anybody is like pulling teeth. Recommended for people who do very little banking and just need to deposit money somewhere. Otherwise absolutely terrible.

This is a good app. The quick access to chat support staff who are usually able to address basic needs is also very convenient. However, other simple tasks (such as changing a phone number) can take WEEKS. Transferring money from one account to another can sometimes take WEEKS. No phone support is available and NO phone numbers are listed or available for any branches. Email support is almost completely useless. Hey Aion - there is no point in having a good app if it’s backed by criminally slow and incompetent service and a dedication to avoiding contact with customers at all costs.

I could not login and thus have no access to the chat. My account is now blocked and I have no way to sort it out.