Penske Truck Rental

We rented a truck from U-Haul in West Allis, WI and left sunglasses after we locked and dropped off the keys after hours. Went came back and tried to pick them u the next day; the manager and two workers denied ever seeing them. You can tell the look that all of them were lying. Rented trucks twice from Penske and experiences have been great!! In a few weeks, we will renting it again. No issues with them whatsoever. I also call 2-3 days in advance to make sure the truck is available.

We needed a high top to move a couch and 3 dogs 1 way from Tennessee to Texas. A box van wouldn’t suffice due to the dogs. I booked the van 2 months earlier through corporate, not the local guys in Knoxville. I called about a week before the pick up date and was assured that everything was good and the van would be there a day beforehand. Our party flew up from Texas to make the move. While she was on her way, Penske called and said the van wasn’t available but they could upgrade to a 16 foot van. (I couldn’t use that because of the dogs). As a last resort, we had to book a local u haul rental from u haul. She made the move. we had to fly to Texas and bring the van back. Due to this whole nightmare, we were out 500$ for a flight, fuel to return the van to TN and lost time from work. Local Penske’s response: Sorry, corporate doesn’t communicate well with local agencies. Moral of the story, if you book from corporate, verify locally. I won’t because I’ll NEVER call Penske again!

3.6 Stars seems pretty high to me. The app is good at retrieving the basics of my reservation, but doesn't allow me to complete certain processes on my own time (upload drivers license and proof of insurance) even though it is a built-in part of the app. When I choose to manage my reservation, it auto-fills my last reservation from months ago even though it easily finds my current reservation linked to my account name and email. Seems like that could be a little better implemented. Finally, there are instructions at the bottom of my reservation page stating I should call if I need to change my reservation, but it doesn't list a phone number. Overall, the app is more functional than the Penske phone system and easier than using a web browser.