Toluna Influencers

Earlier my profile was working and since two days i am trying to login it says incorrect password or user ID and sometimes it says authentication failed. I tried to login 5-6 times but it says the same everytime then i tried to reach to customer service and they are not giving too the point answers and all i am getting chatbot automated responses. I have around 13 k points there and some were high pending points which i had to get this week and i cannot redeem it because i am not able to access my account. 4-5 times i have tried to send password change link to my email but i am not even getting that. The customer service is very very poor here never I receive human response. I am going to file BBB complaint now.

This app/website in my opinion has been the most fastest way of gaining points to utilize to purchase gift cards. I love that very much! However this app/website has caused me to have the most stressful experience. For starters I was at 25,000 points, right? And was almost reaching my goal of 30,000 points ($10 gift card) so this 20-30 minute survey popped up with 7,000 points. Now keep in mind I just needed like 5,000. After a while later of finishing the survey that promised me 7,000 points of my time. I did not get my 7,000 points! This is ludicrous. For one you wasted 30 minutes of MY TIME, For two you dishonored yourself by falsely offering me something you never gave me and 3 I was so close to going to my GOAL. I get nothing in life is for free and you have to work for it but to reason that’s quite unfair to promise something like that. Example Scenario: You get hired for a job and as you carry on with your job your boss looks over your shoulder and says, “if you work overnight, you’ll be getting paid $30 more than your salary of $10”. You glance at your boss excitedly, pouncing up and down and gives him, the boss, a slight nod of agreement. You do what was promised in the offer. The next following day your boss fails to recognize you and the deal that he has made with you. That’s exactly how I feel. That is unfair! Another thing with this app/website is that it gives you these “recommended surveys” to prioritize because they were made for you. So once you attempt to complete them, the person who gave the survey to you says “I don’t like your responses, so you cannot do this survey”. Like what’s the point of giving a recommendation and stating “this survey was made for you” if you aren’t going to allow me to do it. In that case IT WASNT “RECOMMENDED” OR MADE FOR ME.

Love this app and have been using it for some time. One of the best things is the endless opportunities to complete surveys. They never cut you off, which is great, because, yes, there are many you don’t qualify for, or that don’t work on your device. But, with so many being offered, rarely have I ran out. So, as a casual survey app, it will take time and patience. But if you are bored, and wanna commit, the points will accumulate and some of the surveys are fun. HOWEVER…my biggest gripe are the rewards. When you go to cash in your points, and submit your request, 9 out of 10 times it will be rejected or returned 5-7 days after “processing.”Customer service is good, and your points are always returned, but it is frustrating to go through the process multiple times to obtain it. But keep in mind, at least your points are valid for one year. Regardless, I wish Toluna would work on having the rewards readily available upon point redemption, and not so much a chance on redeeming the award in a timely fashion, based on if Toluna has it available or not. Great app, and will continue to enjoy using, but just wanted to give Toluna a heads up on its biggest problem for both old and new users.