SW Prime

I used to be able to schedule a ride in advanced a couple hours before or the night before. I don’t drive currently and for the past 6 months it’s been the only way I’ve gotten to work. I used it daily. With no warning or anything they removed the ability to schedule a ride in advance on the app. I’ve been late every day I’ve used it since. I have a job. I need to keep this job. If you were going to remove the feature then a heads up would have been nice. I’m now scrambling to find reliable transportation because this isn’t anymore.

Always friendly drivers, great service and Freaking affordable price! Love this service! Thank you Kevin , Wayne, Rob, Tod, Al, Rosy, and all of you Awesome drivers! Yo App developers, please show the names of the drivers, feels nice when the drivers talk to you by your name and it’s nice if we thank them by their name; it’s just a humble suggestion. Overall Allison a great experience wit the application as well. 🥰

Finally, the 4th update to the Southwest Prime App is making the App easy to use, which results in fast service. The App begins with: Where do you want to go? Type in where you want to go. Next click on: where do you want picked up from? Type in where you want picked up. Click on the Request Ride button and you will see the ETA of your SW Prime Van. About 5-6 minutes before your van arrives, you can see the van close to your pickup location. Reminder: Be ready for the van, before you Request a ride. The driver can only wait 3 minutes. If you think the van driver will wait longer, the driver gets a call from the dispatcher & tells him/her to leave if the person who requested a ride, is not walking toward the van. Usually, a ride will arrive in 2-3 minutes or 5-8 minutes. But if the weather is cold, rainy or snowy, there will be a longer time for your SW Prime Van driver to arrive. No matter what, be ready when you Request a SW Prime ride. If you Request a ride at the end of the day, remember to wait until you arrive at your transit stop. No one can predict when a bus will arrive or if problems develop!