App Profile: OSCAR: home services

shes_crafty

Rating: 1/5

The 1st time I used this app — and mind you, it will be the only time I use the app) — I wanted to get my couch along with some chairs cleaned. I didn’t see the “sofa cleaning” option since there are sooo many options to pick from. So, I choose the “Personalized service” option. The quote that I got back was €45 for the work, which was estimated to be about an hour. I accepted the offer, and then tried to pay with my Portuguese debit card. The app would not accept the card and wouldn’t provide a helpful error message. I had to select the option to pay in cash. I booked a service on Monday for an appointment on Wednesday. When the technician arrived she told me it would be €155. She explained that I choose the wrong option in the app. I told her that wasn’t acceptable. She then called Oscar. She and I spent 30 minutes on the phone with customer service. At which point, I couldn’t kick the technician out of my apartment. My boyfriend said he would go to the ATM to get more cash so we could get the couch cleaned and get the horrible experience over and done. This is NOT acceptable. More than €100 difference is robbery. I felt forced to pay the difference since the technician was in my apartment. Oscar should have warned me of the price difference before the technician arrived. They had 2 whole days to notify me of the discrepancy.

Opagbjn

Rating: 1/5

DO NOT book Oscar services… I’m so disappointed and upset. I had a basically new couch (9 months old) and had someone from Oscar come clean it. You suppose the people assigned to the task have minimal knowledge and experience on the service but I had a lady come in and literally bleached my couch… I submitted a refund request to Oscar and activated the insurance and I was told it was my responsibility to know the couch could only be washed with water and no other products… zero accountability from the Oscar team… my new couch is still bleached and ruined… and had absolutely no help on even intention to help from the team. never booking any services through Oscar again…

Choco111111

Rating: 1/5

This app is terrible, they have uncertified technicians. The waste your materials and do not perform the job and they are not held liable of responsible, I even reached out to them on Instagram and they blocked me. Zero accountability, if you want value for your money don’t use this app. Este aplicativo é péssimo, eles têm técnicos não certificados. O desperdício de seus materiais e não realiza o trabalho e eles não são responsabilizados, eu até entrei em contato com eles no Instagram e eles me bloquearam. Zero responsabilidade, se você quiser valor para o seu dinheiro, não use este aplicativo. Esta aplicación es terrible, tienen técnicos no certificados. El desperdicio de sus materiales y no realizan el trabajo y no son responsables, incluso me puse en contacto con ellos en Instagram y me bloquearon. Cero responsabilidad, si quieres un valor para tu dinero, no utilices esta aplicación.