DraftKings Casino - Real Money

I love the DraftKings casino app. I have played on most of the popular casino app platforms and in my opinion it is overall the best. That being said there are some things that I do not like about the app as well. My biggest issue is that DraftKings falls short in their promotions and free bonuses. As far as I can tell they by and large are the least giving casino platform to their players. This is even more so true when it comes to players that spend large amounts of money. Another issue I have repeatedly ran into is that if you have a programming/computer glitch that causes you to lose money or not receive your winnings you are probably not going to see any compensation unless you are basically taking video of your screen while you play. In my experience with the customer service/help personnel, it is almost like management has told them that their software couldn’t possibly be flawed and to assume the player/customer is lying or to just run the customer in circles until they give up. Whilst this issue is a huge downfall, some of the other platforms I have delt with are even worse. Moving back to the positive, the app is overall well programmed and I have experienced fewer glitches/software issues with DraftKings then I have on any other platform. Overall I would say DraftKings is the best gambling platform and if they would spend a more time and money dialing in their current platform instead of focusing on expanding and drawing more people in they could have a flawless online gambling experience.

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Quick responses from customer service but not all the customer service representative gives you the same answers. I feel like a ping pong ball bouncing around on multiple tables. They tell me that with the withdrawal process I should receive an email with the deposit amount with the last four of my Cc detailed. I told them that DraftKings sends out 3 emails. Reviewed, received and processed. None of those emails have your Cc info listed duh. Different reps tell me that I will receive 2 processed emails which being a customer since last year I never received 2 emails detailing processed withdrawal. I think the reps need more retraining. One tells me that my withdrawal is on hold with DraftKings and the other says it was processed. Mind you when you go into your financial tab all your withdrawals show on hold lol. Even the ones that you received funds from 😂. I work in compliance and before I contact a client I do my research first instead copying and pasting an FAQ response 🤦‍♀️. Yeah my withdrawal shows processed but my bank doesn’t see anything 🤦‍♀️. Typically I get the funds asap but in this case 50 is 50 and I need to have a correct answer. Oh and another thing your app glitches a lot in a middle of a game it says error please reload. Also when playing the casino game where the pot fills if you get this error and reload your pot get emptied 🤦‍♀️. No sense of reporting this because after reading so many reviews seems like nothing has been corrected because I get the same issues. Trust me is not my WiFi or my geolocation. Haven’t played since i encountered these issues.