BetMGM Casino - Real Money

This app will 100% take your money and trying to get access to it will lead you down a rabbit hole of “go eff yourself” from any and all reps. Getting vouchers cashed at their actual casinos is a nightmare and employees are so beyond rude. They enjoy telling you “no” and avoid providing proper direction in their maze of a building to where you need to cash the vouchers. Why did I have to drive 2 hours to AC to cash my voucher at the casino? Well you have 3 payment options on the app. One is a wire transfer available to paying members only, one is a withdrawal option that more than half of all debit/credit cards do not qualify for (plus, you have to deposit before you can withdraw any money first, so you’ll deposit money and then find out it’s not a valid card to withdraw from and be down however much you put in) and the last option is a check that requires a minimum balance of $1,000 to withdraw and send to you. Otherwise, your only option of getting your winnings is to travel to one of their few casinos (likely far from you), deal with their customer service reps, oh, and the emailed verification number for your voucher is garbage on site. You have to get separate confirmation codes and voucher totals in order to even withdraw at the location. Tl;dr: They will do anything to keep your money, make withdrawing a hassle, and honestly, just get a group of friends and bet on sports, dominos, or cards in private. You’ll save way more money and it’ll ACTUALLY go to a winner.

I do enjoy free spins this app has. Only reason why I have it an extra star. The other three missing stars are from things such as poor customer support, crashing/bugs/freezing, and lastly is rtp. I has a $2 bonus for lucky taps pirates and ended up winning $126. Kicker was that I had to wager $20 in order to cash out…which I did. And not even to my surprise my wager wasn’t counted for. I contacted support for the issue and they removed previous promos and activate the desired promo ($20 wager) to cash out. I then played some more and still wasn’t being counted for wager requirements. Sent an email with details and they’ve never got back to me. Another instance was I rolled double 0’s for cash machine on a $10 bet and before I could see the other two slots be finished rolling I got logged out due to location verification…after they’ve already logged me out due to location verification 5 minutes prior on another game. I waited an hour in customer support just for them to request more info. I sent the info and they’ve never still never got back to me. Lastly is the quality, upon opening the promo tab I get about two swiped until the app freezes and is inoperable. Leaving me to restart the app and not have any promos and bonuses added to my account. I’ve missed out on 2 25 free spin bonuses and $12 in casino bonuses. This app is all in all frustrating to play and deal with. I just deleted the app and am very displeased with my experience. If you’d like to be robbed without being held up this is your destination.

Their so called chat support making my already frustrating situation just trying to withdrawal my money but went the extra mile and lied to me, slandered me by closing my account stating I had a gambling problem just for trying to get the money owed to me for over a day now. Below is copy of the chats from the useless and malicious so called support agents: slander, retaliation, and theft are all illegal business practices. I was told the issue with my withdrawal would be taken care of within 24 hours by a phone rep. Since it’s been 24 hours I was inquiring on when I can get the funds released to my account. I was then insulted multiple times and had my account closed and accused of having a gambling issue which makes no sense bc I have been trying to remove my winnings that are being held illegally bc it’s been confirmed by numerous agents that the money is owed to me and will be released. Not bc of they’re still in need of review. I’m so extremely furious I’ve already contacted my lawyer and made him aware of the situation and am going to spend a lot of time on social media displaying these insane problems I’ve had to endure with this app