MemberSource CU

This is a great credit union !! Great staff & customer service! Always, there when you need them!!

Half the time the app doesn’t let me login due to an error with validating my credentials. Sometimes I can close the app and reopen it and it’ll let me login then, so I know that invalid error isn’t right. It’s some kind of glitch or bug. There’s also times where when I open the app it looks like it loads two login screens one on top of the other, and then I can’t login. The login process is buggy, and the Zelle payment option is slow and clunky. It also makes you create a contact for someone when sending them money. I’m pretty sure on the Zelle app, you just need the phone number or email, and that’s it. Overall the app is fine when it works, but it’s slow and it’s buggy. And Membersource needs to get a grip with running maintenance during times when we should be able to access our accounts. The final day of the month before rent is due? Yeah, that seems like the perfect time to run maintenance…

I don’t know what check Nazi is sitting there approving or disapproving mobile deposits, but it’s almost impossible to get it to go through the first time. They want to write on the check “for mobile deposit” even though you’ve already checked the box already printed on the check that say “check this box for mobile deposit.” Then, even when you do write the correct words on the check, you’ve got about a 50/50 shot of the check being accepted. You can even look at the photo of the check that’s submitted and see that there’s not an issue. This has been an issue for years and I really wish they’d fix it