App Profile: Energy Capital Credit Union

Big Ben Kid

Rating: 2/5

I think the first glaring issue is that this brand new system can only handle a FOUR (?!) to SIXTEEN character password. In this day in age, the minimum should be 16 characters and maximum should be something along the lines of a 128 character password. Especially when logging into a financial institution, with personal data and potentially tens of thousands in assets. The other is that I still cannot believe that you can’t view your credit card, make payments, etc. without being redirected out of the mobile app to the desktop website. I’m hopeful that improvements such as these will be made to help work out the kinks, but given ECCU’s past update history (not frequent at all), I suppose I shouldn’t be too optimistic.

Crying Rhino

Rating: 1/5

Ever since they changed the UI, the app has no longer worked for me. It logged me out of my account fully, so I’m unable to use FaceID to log in. I am also not able to paste in my login info from a password management app, and the login page doesn’t let me use keychain data to login either. I have a feeling it may be with the password text field, a regular SecureField would show the most recent typed character for a split second before redacting it, while this field replaces it with a • right away. But also, if the update was well thought out, it shouldn’t have logged everyone out in the first place. Now I’m just completely unable to log in on my phone at all so I can’t check my accounts with ECCU while away from my computer.

DJHTX_386

Rating: 1/5

I use a vault for all of my sensitive info as everyone should. It allows me to use more complex passwords and authentication methods without having to remember them for each site. So this latest update to an already 2 star app makes it to where I can’t copy data over from my vault. Instead - I have to open both and switch between them with my password in clear text for an extended period of time where anyone can look over my shoulder. Ridiculous. On top of that - I am disabled and already use accessibility features to help me with typing. It basically means it is a repeated effort if I am to get the password right. This needs to be fixed immediately.