App Profile: IntelliFire

Magoo92you

Rating: 1/5

I am a blind user. I needed this app because the remote control that came with the fireplace has a digital display and I am unable to see it. I was really excited to find out about this app. However, ditto, ditto, ditto, ditto to everything that people are saying on here. This app does not work. I have literally got it to work for five minutes in the 48 hours since I installed it and set it up. I paid $209 for a piece of junk that doesn’t work. I don’t understand why this company cannot fix this app. I have many many many Wi-Fi devices that all work perfect. They try to be blame it on too many devices or our servers have been down. I heard that a lot that’s the story I got when I called Customer Support. no resolution to the problem. Only tell me how to restart my Wi-Fi. Reboot your router, blah blah blah blah. well, it’s been another 24 hours and I tried something different. I put completely pulled the control box out from underneath the fireplace, and the light was blinking. However, within a few seconds it went solid. My app worked perfectly after that. Put it back under the fireplace Knogo. So, I think the real problem is with bad reception underneath the fireplace and maybe they could add an antenna to it so that it comes out from under the fireplace somehow.

EvanSquared

Rating: 1/5

This app worked the day I set it up; since then, nothing. It can “see” the fireplace, but it won’t do anything - it will indicate any changes I make on the app, but nothing happens to the fireplace. I’ve tried everything, including deleting and reinstalling, but it does nothing. Really this should get a zero-star rating, but Apple’s rating system requires at least one star if you want to warn people that this is useless and the $100+ WiFi module is a waste of money. Edit: per Developer’s comment, I called Customer Service and reported the fact that the app can see the fireplace but can’t control it (there doesn’t appear to be any server issues, despite the Dev’s mentioning them). I was told I’d get a call back in a few business days. It’s now been two weeks and I’ve heard nothing. (Further edit: it’s now been two more months, app continues to not work, developers continue to not respond. This all smacks of a scam.)

MAP327

Rating: 2/5

I installed the WiFi module to a Vermont Castings gas stove. It took 2 attempts to connect to the Intellifire App, network, and internet but managed to connect and control all stove functions. However, within 1 day I was no longer able to control the stove. I repeated the entire installation/synching process. Again, it connected with full control of stove. This also lasted for a day. The stove/wifi module is connected to network (I can see the module with network software) and the app is communicating with the module and stove (I can see the temperature in the room), but the app activates nothing on the stove. No matter what I attempt to turn on or adjust, there is no response. I have already rebooted the network with no change. There are multiple other smart devices on this network so it is not a service provider or network issue. It seems that there is a lot yet to be done by the developer to get this system working properly. Based upon other reviews, it seems like other users have been experiencing similar issues for quite a while. Very disappointing.