Roovy - Order Anywhere

I rarely complain about service at restaurants since most of the time there is a valid explanation. My first (and hopefully only) experience at a restaurant that uses this app was absolutely the worst. There was 1 person for the whole place because who needs more than one when you have an app to place all the orders right? WRONG!! The poor girl was running around like a chicken with her head cut off. I asked for a lime for my drink... never got it... had to ask 4 times... obviously if that app let me order it, it might have eventually come... This is an awful concept and should be an option, not the only way to order food and drinks. I think I heard every person complain in the entire restaurant about it. I don’t go to a restaurant to order my food through my phone and if I am forced to, it better make the service better, not worse. What happens if heaven forbid you don’t ha e a smart phone?!? Restaurant owners beware of making this your only means of ordering. You will lose business. I was excited to try this new restaurant concept in my neighborhood but will it be returning unless they change how they do business and it better not include this app.

Let’s be straight forward, like another user, walking into a restaurant for the first time and being told to download something is disconcerting. When I asked the waitress about it, she shrugged and said “I just work here” and could offer nothing. That restaurant had no other options: do this or leave. This is a huge bummer, as the app comes from a local Houston restaurateur and developer. Businesses, especially here, really need to sell this. Go local! Instead, it is a case of a poor roll out with with no support or education offered. “Trust me”...with my credit card? My data? Skeptical, not a good way to make customers comfortable. Skipping to the end, the tipping part is super egregious. Poor service earns a poor tip. App interface is easy to use, the pictures and navigation is intuitive. Adding and subtracting items didn’t have any hitches. Again, here is where the total lack of staff education is astoundingly destructive to the user “experience”; this is the main point of the app! Didn’t know I could put notes down. All in all, not a bad app, just badly needs vendor out reach and eduction to improve the overall customer experience. If this is going to be how dining interface is going to work, step up the experience and make it at least professional, if not exceptional.

Being forced to download an proprietary app just to eat in a restaurant is a bad idea. This app being terrible and stealing your money makes it even worse. You have to give them location access just for the correct restaurant to pop up, no way to manually select which one you’re at. The menus are clunky and poorly written requiring you to click on each item just to find out what it is. Finally when you “close your tab” it automatically applies a 20% tip, regardless of party size or how terrible the “service” is (them carrying food to your table). No warning this was going to happen, just straight stealing your money. AVIOD THIS APP AND THE RESTAURANTS AT ALL COST.